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What is Mobile Fulfillment and Logistics?

Mobile Fulfillment is a key component to Device and Accessories Order Management that helps track activity within your Mobile Platform through various self-service features. By adding Logistics Services, you’re outsourcing device deployment, provisioning, configuration, kitting and repair to a trusted partner, taking the burden off your hands. Learn how both Mobile Fulfillment features within your ITEM platform as well as add-on Logistics services can streamline and simplify processes to drive operational efficiencies and workforce satisfaction.

What is Mobile Fulfillment?

Mobile Fulfillment includes all the steps a company takes between receiving a new order and placing that order into the customer’s hands. The practice involves warehousing, picking and packing the product, shipping it and sending an automated email to the customer to let them know the order is in transit. 

What is Mobile Logistics?

Mobile Logistics is a service that enables enterprises to deploy, provision, configure, kit, and manage global IT assets from one centralized location. It also provides full device repair, asset value recovery and environmentally sustainable recycling capabilities. 

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What devices does Mobile Logistics support?

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iOS
iPhones, iPads, & Apple Watch

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macOS
All MacBook products supported by Apple

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Android
Phones & tablets

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Mobile broadband devices 

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Bluetooth compatible peripherals 

What are the services included with Mobile Logistics?

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Cross-dock services  

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Includes the following documentation:

  • Welcome letter 

  • Activation instructions 

  • Packaging materials: carton, dunnage, return label 

What customer platforms are supported?

The following customer platforms are supported; Android, iOS, iPadOS, macOS, tvOS, Windows10, Apple Business Manager: DEP for devices, VPP for applications, Android for Enterprise and managed Google Play store. 

Does Mobile Logistics support APIs?

Yes, Mobile Logistics integrates with O365, Exchange, Azure Active Directory/Active Directory/LDAP, IdP/IdM (e.g., MS, Okta, Ping), Certificate Authorities, API integrations and associated programming. 

Do you repair devices?

Yes, with Mobile Logistics services, you get repairs on iOS & Android devices. Certified technicians facilitate the device repair process and provide triage upon receipt to determine the visual and functional condition. 
 

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