HELP DESK

Expert Help Anywhere, Anytime

Let Tangoe’s experts unburden your IT team from help desk duty.

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Customized support across 10 languages

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Multi-channel, white-glove service

  • Effortless support for a superior experience
  • Inquiries via phone, email, or live chat
  • Reporting on request types and trends
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Automation and chatbots

  • Automated device ordering, shipping, carrier changes, and disconnects
  • Round-the-clock support via chatbots and ticketing systems that use AI, RPA, and automated workflows
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Employee control and self-service

  • Easy-to-use modern interface
  • Role-based access
  • Automated approval workflows
  • HR data validation
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Tangoe Help Desk SLAs

  • First-call or chat resolution time
  • Speed of answering
  • Average call duration

Let the experts help you

Simplify, manage, and optimize your mobile support needs by having end users send support inquiries directly to Tangoe, reducing the strain on your IT teams and resources.

End-to-end lifecycle management

Order Management

Get more from intelligent workflows.

Expense Management

Streamline all aspects of invoicing.

Invoice Management

Improve accuracy, visibility, and security.

Logistics

Source, kit, and fulfill your mobile fleet.

Auditing & Optimization

Proactively spot errors and inefficiencies.

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One Platform for complete technology expense and lifecycle management

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Discover Help Desk at-a-glance​

Tangoe’s experts provide comprehensive, 24/7 mobile end-user support to enterprises who use our managed mobility solution.

Technology Expense

Rolls-Royce Save with Tangoe

Top luxury automaker turned to Tangoe to manage its fleet of mobile assets and increase productivity.

Ready to Tangoe?