HELP DESK
Expert Help Anywhere, Anytime
Let Tangoe’s experts unburden your IT team from help desk duty.
Customized support across 10 languages
Multi-channel, white-glove service
- Effortless support for a superior experience
- Inquiries via phone, email, or live chat
- Reporting on request types and trends
Automation and chatbots
- Automated device ordering, shipping, carrier changes, and disconnects
- Round-the-clock support via chatbots and ticketing systems that use AI, RPA, and automated workflows
Employee control and self-service
- Easy-to-use modern interface
- Role-based access
- Automated approval workflows
- HR data validation
Tangoe Help Desk SLAs
- First-call or chat resolution time
- Speed of answering
- Average call duration
Let the experts help you
Simplify, manage, and optimize your mobile support needs by having end users send support inquiries directly to Tangoe, reducing the strain on your IT teams and resources.
End-to-end lifecycle management
One Platform for complete technology expense and lifecycle management
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Discover Help Desk at-a-glance
Tangoe’s experts provide comprehensive, 24/7 mobile end-user support to enterprises who use our managed mobility solution.
Rolls-Royce Save with Tangoe
Top luxury automaker turned to Tangoe to manage its fleet of mobile assets and increase productivity.
