Expert Help Anywhere, Anytime
Let Tangoe’s experts unburden your IT team from help desk duty.
Customized support across 10 languages
Multi-channel, white-glove service
- Effortless support for a superior experience
- Inquiries via phone, email, or live chat
- Reporting on request types and trends
Automation and chatbots
- Automated device ordering, shipping, carrier changes, and disconnects
- Round-the-clock support via chatbots and ticketing systems that use AI, RPA, and automated workflows
Employee control and self-service
- Easy-to-use modern interface
- Role-based access
- Automated approval workflows
- HR data validation
Tangoe Help Desk SLAs
- First-call or chat resolution time
- Speed of answering
- Average call duration
Let the experts help you
End-to-end lifecycle management
Get more from intelligent workflows.
Streamline all aspects of invoicing.
Improve accuracy, visibility, and security.
Source, kit, and fulfill your mobile fleet.
Auditing & Optimization
Proactively spot errors and inefficiencies.
One Platform for complete technology expense and lifecycle management
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Top luxury automaker turned to Tangoe to manage its fleet of mobile assets and increase productivity.