Help desk

Expert Help Anywhere, Anytime

Let Tangoe’s experts unburden your IT team from help desk duty.

Customized support across 10 languages

Multi-channel, white-glove service

  • Effortless support for a superior experience
  • Inquiries via phone, email, or live chat
  • Reporting on request types and trends

Automation and chatbots

  • Automated device ordering, shipping, carrier changes, and disconnects
  • Round-the-clock support via chatbots and ticketing systems that use AI, RPA, and automated workflows

Employee control and self-service

  • Easy-to-use modern interface
  • Role-based access
  • Automated approval workflows
  • HR data validation

Tangoe Help Desk SLAs

  • First-call or chat resolution time
  • Speed of answering
  • Average call duration

Let the experts help you

Simplify, manage, and optimize your mobile support needs by having end users send support inquiries directly to Tangoe, reducing the strain on your IT teams and resources.

End-to-end lifecycle management

Order Management

Get more from intelligent workflows.

Expense Management

Streamline all aspects of invoicing.

Invoice Management

Improve accuracy, visibility, and security.

Logistics

Source, kit, and fulfill your mobile fleet.

Auditing & Optimization

Proactively spot errors and inefficiencies.

Tangoe One chart

Discover complete enterprise technology management

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Discover Help Desk at-a-glance​

Tangoe’s experts provide comprehensive, 24/7 mobile end-user support to enterprises who use our managed mobility solution.

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Top luxury automaker turned to Tangoe to manage its fleet of mobile assets and increase productivity.

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