Collection and Use of Information
Clients, Prospects and Partners
Tangoe collects personal information from our clients, prospects and partners. The information may be collected by members of our marketing, sales, operations, professional services, client support and administrative teams. The type of information collected includes, but is not limited to: contact information (name, address, telephone numbers, e-mail address, company, etc.), user preferences, and event and conference participation information.
Tangoe uses the personal information it collects to respond to requests for information about our company, products and services, to manage your participation in our events, conferences, surveys and other promotions and to enable you to communication with Tangoe through its blogs, online forums, social media pages and other interactive media.
In order to deliver Tangoe’s services, we receive employee information from our clients that may contain one or more of the following data elements which are considered personal information: employee Id, name, title, location, corporate e-mail address, department/cost center, phone numbers, and corporate address.
We also receive billing and usage information of the assets we manage for our clients such as mobile devices, fixed lines or software subscriptions directly from the service providers or via our clients.
This data is only used for the delivery of Tangoe’s service to the client, which include the following processing:
- Create secure online databases to enable central asset and cost management & data visibility
- Align users to the corporate services they are granted access to on the central database
- Ensure vendor billing accuracy and compliance with their service contract terms
- Identify and effect cost savings and avoidance initiatives
- Ensure database is kept up to date, including access management
- Benchmarking and supplier negotiations
- Generate non personal, aggregate statistical and financial information at a client level
Tangoe collects personal information about a visitor to our website only when the visitor chooses to provide such data. On certain pages, for example, a visitor has the opportunity to provide his/her personal information such as name, company, address, phone number, and email address. By supplying such information to Tangoe, a visitor can request details about Tangoe’s products and services.
Tangoe uses the personal information it collects to respond to requests for information about our company, products and services, register your company on our sites and identify you as a registered user, and to analyze trends and statistics regarding visitors’ use of our sites.
Parties visiting Tangoe websites can visit sites without providing personal information; however, computers connected to the internet contain information such as IP address (Internet Protocol Address) and domain name which may identify the computer and network attempting to access our website(s). This information may be captured and stored for tracking and reporting purposes.
We will never, and will not allow any third party to, use Google Analytics to track or to collect any personally identifiable information (PII) of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any personally identifiable information from any source, unless you explicitly submit that information via a fill-in form on our website.
Disclosure of Information
Tangoe and its third-party vendors and suppliers may disclose or otherwise use personal information where we or they reasonably believe such disclosure is needed to (a) satisfy any applicable law, regulation, legal process, or government request, (b) enforce the applicable contract between you and Tangoe, including investigations of potential violations thereof, (c) detect, prevent or otherwise address illegal or suspected illegal activities, security or technical issues, or (d) protect against harm to the rights, property or safety of Tangoe, its employees and customers or the public as required or permitted by law.
Access & Amendments
Maintaining an accurate database for our clients, using the data provided by the client, is a fundamental part of Tangoe’s routine service. Processes are established bespoke to each client’s needs and service during the implementation which ensure that Tangoe takes reasonable steps to aid users to correct, amend or delete personal information that is demonstrated to be inaccurate or incomplete.
Tangoe wants to make it easy for individuals to communicate update requests for changes to be made to their information and our staff are trained and familiar with their role in achieving this.
If a user becomes aware that personal information Tangoe maintains about that user is inaccurate, or if the user would like to update or review his or her information the user may contact Tangoe via the routes established for their organization which may include:
- Client HR department
- The Tangoe Service Manager
- Local Service Center
- Global Helpdesk
- The support section of the Tangoe software
- The advice given in the Tangoe service reference tools & documents
Tangoe will agree data change processes on a client specific basis. Most changes are provided in routine automatic data feeds by our clients. Where changes are managed by Tangoe the user will need to provide sufficient identifying information to commence the change request process. Tangoe may request additional identifying information as a security precaution.
Subject Access Requests (SAR)
Tangoe’s online services are specifically created to allow both individuals and their employees’ clear access to, and visibility of, all the billing data that is being generated against the assets they are using or providing.
Where a client has taken a service that allows end user access to their billing this allows individuals real time, unlimited access to their own data which is being held by Tangoe.
International Data Transfer
Tangoe delivers services globally and has employees in many locations, enabling us to deliver an effective local service and deliver cost savings to clients. As a standard our services may be delivered by employees based in any of our locations which include the United States, the European Union, India and China.
Tangoe will hold the primary contact details for every client on our central CRM tool and in our Client Playbooks hosted in the USA.
EU data protection legislation requires Tangoe’s clients to make a decision on their international data protection preferences and to communicate this requirement. As such the locations that a client’s data may be hosted, managed and accessed in will reflect the bespoke client contract terms agreed.
Where a client requires data to be transferred outside of the EU, Tangoe and the client sign Model Clauses to enable this to be achieved in compliance with the EU Data Protection Directive 1995 requirements of adequacy. Please visit http://ec.europa.eu/justice/data-protection/international-transfers/transfer/index_en.htm for more information on Model Clauses.
US-EU Safe Harbor was declared invalid in October 2015 however data transfer to the USA can still be achieved in compliance with EU Data Protection legislation by use of Model Contracts (see above).
Tangoe has further committed to refer unresolved privacy complaints under the Safe Harbor Principles to an independent dispute resolution mechanism, the BBB Safe Harbor, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by Tangoe, please visit the BBB SAFE HARBOR website at www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint. For unresolved complaints related to personal information for current and former employees, consultants, contractors, job applicants and candidates in Switzerland, Tangoe will cooperate with Swiss Data Protection Authority (DPA).
Tangoe supports our clients in their compliance with the EU Data Protection Directive 1995, the UK Data Protection Act 1988 and will make reasonable efforts to support our clients in meeting their obligations and compliance with any relevant local data privacy laws, as they instruct Tangoe.
Tangoe is registered as a data controller with the UK Information Commissioner’s Office (ICO) at https://ico.org.uk/ESDWebPages/DoSearch .
Tangoe strongly encourages any complaints with regard to this Policy or Tangoe’s implementation of this policy be raised with Tangoe first using the contact information set forth below.
For suspected violations please include a description of the violation, date or timeframe in which the suspected violation occurred and your contact information. Tangoe takes any report of Privacy violation very seriously and will investigate each report to the fullest extent possible.
Subject Access Requests may also be submitted to the details below.
35 Executive Blvd,
Orange CT 06477 USA
ATTN: Chief Privacy Officer
AGREEMENT TO TERMS AND CONDITIONS
Last updated: January 4, 2016