Device Repair & Maintenance

Extend the Lifespan
of Your Devices

Keep Your Workforce Productive

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Mobile Device Management Provider of the Year

Easily Repair and Maintain Mobile Devices

Broken devices have a direct impact on corporate revenue and IT teams. Imagine your mobility team with more time to advance your business rather than processing repair claims or troubleshooting devices. Make that a reality with Tangoe’s Repair and Maintenance services for corporate-owned and employee-owned devices. Pair these with other Managed Mobility Services from Tangoe, and you’ll have a complete lifecycle management solution.

Apple and Samsung Repairs

From BYOD and corporate-liable devices, Tangoe handles repairs and maintenance for Apple® and Samsung® devices including smartphones and tablets.

Rapid Break-Fix Methodologies

Get fast repairs from certified partners with Tangoe’s warranty and repair service management backed by advanced process automation.

24/7 Technical Support

Tangoe also offers Help Desk services in 11 languages, so your global users get the assistance they need every hour of every day.

Buyback and Recycling

From wiping devices to eco-friendly hardware recycling, Tangoe’s Buyback and Recycling services simplifies end-of-life logistics.

End-to-End Repair and Maintenance Services

1. Recover

Retrieve your Mobile Devices from the Field

  • Return packaging and pre-paid shipping labels speed device recovery
  • Tangoe processes your devices, adding them back into the stock as appropriate
  • Hardware is tracked to reduce manual errors and unrecovered devices are flagged for follow up

2. Repair

Tangoe Handles Repairs, Claims and Your Inventory

  • Leverage Tangoe’s repair partners or we’ll work with your preferred provider
  • Repair processing is included with Logistics services, keeping your costs low and your catalogs and inventory up-to-date
  • Repair, replace, or upgrade? Let us assess your device, guide decisions, and protect your business priorities

3. Replace

Protect Workforce Productivity by Replacing Devices Quickly

  • In-stock devices and “hot-stock” programs enable rapid deployment and delivery when devices are lost or unrepairable
  • Accelerate procurement with Tangoe’s Mobile Store or by purchasing hardware directly from Tangoe
  • Your inventory and replenishment policies ensure mobile compliance at every step

4. Recycle

End-of-Life Services Build Sustainability and Recover Value

  • Reduce e-waste – Tangoe’s Buyback and Recycling services use environmentally friendly practices
  • Data wiping processes are NIST-certified to protect corporate data from threats
  • Get more value out of your hardware with leading cashback rates on every device regardless of condition

Tangoe for Apple

Tangoe for Apple is an Apple®-integrated warranty, repair, and maintenance program designed for iPhone®, iPad®, Mac®, and Apple Watch®.

Apple Repairs

Coverage and Repair Services You Can Trust

  • Flexible Warranty Options: Tangoe is an Authorized Reseller of AppleCare® for Enterprise, providing multi-year coverage with global onsite hardware repairs and maintenance services
  • Certified Service Providers: Tangoe is an Apple Authorized Service Provider and Managed Service Provider – plus we have an AppleCare-Certified logistics depot, which means faster, high-quality repairs for your workforce
  • Rapid Repairs and Replacements: We serve clients and their Apple devices across 102 countries with support backed by four Tangoe Logistics Depots located in the U.S., Europe, EMEA, and APAC.

Apple Transparency

Overseeing Your Apple Fleet is Simple with Tangoe

  • Unparalleled Visibility: Get one consolidated view into Apple Business Manager, AppleCare for Enterprise, and Apple GSX repair services – from phone numbers to serial numbers, IMEI, and repair status all information is one place
  • 360-Degree View of Your Fleet: Clear visibility into device status, users, and usage data enable superior fleet oversight for improved security and compliance
  • Direct Apple Integration: It’s easy to obtain purchase order details, unlock bricked devices, and track SIM cards as they move from device to device

“Our previous provider simply couldn’t do everything that Tangoe does. From hitting SLAs to exceeding expectations, all of Tangoe’s services have been outstanding.”

Erick Russell, Sr. Director of Customer Experience, Linus Health

Why Tangoe for Global Device Repairs?

108

Countries
Served

102

Countries with
Apple Support

4

Global Logistics
Depots

Additional Mobile Services

Logistics

Scalable Mobile Provisioning 

Help Desk

Expert Help, Anywhere, Anytime

Endpoint Management

Secure and Manage Your Mobile Fleet

Expense Management

Master Your Mobile Costs

Repair & Maintenance

Rapid Break-Fix Methodologies

BYOD

Manage Employee Owned Devices

Mobile Buyback & Recycling

Get Cash Back on Every Device