Keep Your Workforce Productive
Easily Repair and Maintain Mobile Devices
Broken devices have a direct impact on corporate revenue and IT teams. Imagine your mobility team with more time to advance your business rather than processing repair claims or troubleshooting devices. Make that a reality with Tangoe’s Repair and Maintenance services for corporate-owned and employee-owned devices. Pair these with other Managed Mobility Services from Tangoe, and you’ll have a complete lifecycle management solution.
Apple and Samsung Repairs
Rapid Break-Fix Methodologies
24/7 Technical Support
Tangoe also offers Help Desk services in 11 languages, so your global users get the assistance they need every hour of every day.
Buyback and Recycling
From wiping devices to eco-friendly hardware recycling, Tangoe’s Buyback and Recycling services simplifies end-of-life logistics.
End-to-End Repair and Maintenance Services
1. Recover
Retrieve your Mobile Devices from the Field
- Return packaging and pre-paid shipping labels speed device recovery
- Tangoe processes your devices, adding them back into the stock as appropriate
- Hardware is tracked to reduce manual errors and unrecovered devices are flagged for follow up
2. Repair
Tangoe Handles Repairs, Claims and Your Inventory
- Leverage Tangoe’s repair partners or we’ll work with your preferred provider
- Repair processing is included with Logistics services, keeping your costs low and your catalogs and inventory up-to-date
- Repair, replace, or upgrade? Let us assess your device, guide decisions, and protect your business priorities
3. Replace
Protect Workforce Productivity by Replacing Devices Quickly
- In-stock devices and “hot-stock” programs enable rapid deployment and delivery when devices are lost or unrepairable
- Accelerate procurement with Tangoe’s Mobile Store or by purchasing hardware directly from Tangoe
- Your inventory and replenishment policies ensure mobile compliance at every step
4. Recycle
End-of-Life Services Build Sustainability and Recover Value
- Reduce e-waste – Tangoe’s Buyback and Recycling services use environmentally friendly practices
- Data wiping processes are NIST-certified to protect corporate data from threats
- Get more value out of your hardware with leading cashback rates on every device regardless of condition
Tangoe for Apple
Apple Repairs
Coverage and Repair Services You Can Trust
- Flexible Warranty Options: Tangoe is an Authorized Reseller of AppleCare® for Enterprise, providing multi-year coverage with global onsite hardware repairs and maintenance services
- Certified Service Providers: Tangoe is an Apple Authorized Service Provider and Managed Service Provider – plus we have an AppleCare-Certified logistics depot, which means faster, high-quality repairs for your workforce
- Rapid Repairs and Replacements: We serve clients and their Apple devices across 102 countries with support backed by four Tangoe Logistics Depots located in the U.S., Europe, EMEA, and APAC.
Apple Transparency
Overseeing Your Apple Fleet is Simple with Tangoe
- Unparalleled Visibility: Get one consolidated view into Apple Business Manager, AppleCare for Enterprise, and Apple GSX repair services – from phone numbers to serial numbers, IMEI, and repair status all information is one place
- 360-Degree View of Your Fleet: Clear visibility into device status, users, and usage data enable superior fleet oversight for improved security and compliance
- Direct Apple Integration: It’s easy to obtain purchase order details, unlock bricked devices, and track SIM cards as they move from device to device
“Our previous provider simply couldn’t do everything that Tangoe does. From hitting SLAs to exceeding expectations, all of Tangoe’s services have been outstanding.”
Erick Russell, Sr. Director of Customer Experience, Linus Health
Why Tangoe for Global Device Repairs?
108
Served
102
Apple Support
4
Depots
Additional Mobile Services
Let’s Get Started!
Meet with an expense management expert today.
Request a demo.