Linus Health’s mission is to enable earlier detection of cognitive impairment, like Alzheimer’s and other dementias, and mobile devices are the key delivery method for the company’s next generation digital cognitive assessment platform. A network of clinicians and researchers use Linus Health’s fleet of 400+ Apple® iPads® to administer AI-powered assessments to patients across the globe.
Both customer confidence and the quality of patient care are contingent upon device uptime and real-time data access. With so much riding on mobile device management, Linus’ business leaders were hyperaware of the shortcomings with their existing service provider:
Sealing the deal for Linus was Tangoe’s full menu of UEM support services. Mobile experts worked closely with Linus to uplevel security by migrating from Jamf Now® to Jamf Pro®.
Two key enhancements included:
Linus also enjoys Tangoe for Apple, which means Tangoe handles iPad insurance claims with a break-fix policy that makes repairs in as little as 24 hours. “Our previous provider simply couldn’t do everything that Tangoe does,” added Russell. “From hitting SLAs to exceeding expectations, all of Tangoe’s services have been outstanding.”
Linus observed measurable results in a matter of months. With an accurate view of its global fleet, efficiency in inventory management increased by 50%, which means that 10 Linus employees experienced productivity gains.
Tangoe One Mobile also cut procurement and deployment timeframes in half, enabling scalable growth.
Previously, iPad deliveries took 5-8 business days. Now they take 3-4 days, creating a stress-free experience for Linus while allowing its customers to accelerate cognitive care with a reduced wait time to begin onboarding.
