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Managed mobility services (MMS) is an umbrella term that covers an extensive range of activities and technologies related to managing mobile devices and their capabilities in a corporate or public sector setting. MMS enables the mobility of employees, work locations and equipment. MMS encompasses mobile device security, mobile device management across the lifecycle of each asset and more.
To understand managed mobility services, it is useful to first understand what is meant by mobility. Mobility means having the ability for people to do their work, and generally operate a business, with people on the move. This might mean allowing employees to work from home or remote sites or deploying mobile computers in industrial or retail applications. Mobility also includes provisioning devices, overseeing their operation, and securing them across their entire lifecycle. Managed mobility services are also similar to Device as a Service.
Managed mobility helps organizations with device lifecycle management without hiring personnel or acquiring specialized technology.
A managed mobility service is an outsourced provider that handles some or all aspects of mobility, e.g., device management, device security, as well as the procurement of devices and their services.
An MMS provider is a business that provides managed mobility services to its clients. In some cases, the service will be limited in scope, for example just performing invoice management. Other times, the MMS provider will deliver a full service, handling virtually every aspect of the client’s mobility program.
Managed mobility software solutions enable a provider to offer the following core functionalities:
Gartner publishes an annual assessment-based research and analysis of the providers in the MMS sector, in their “Gartner Magic Quadrant” report. The market for managed mobility services is quite large, if one includes the major telecom carriers in the market definition. This is the approach taken by Market Research Future (MRFR), which published a report in 2022 predicting that the MMS market will exceed $200 billion by 2030.
Unified Endpoint Management services ensure that mobile devices or assets are secure, monitored, functional, well-supported and associated with the right person. Security is a major issue for organizations that want to foster mobility, which explains why Unified Endpoint Management plays a key part in enabling secure mobile devices. Not only do all of the usual cybersecurity policies that affect on-premises systems apply, but mobility also introduces a number of new security factors related to physical security and devices such as securing mobile devices by hardening network endpoints and encryption at rest and in transit for data on mobile device endpoints. An organization may want to adopt a “zero trust” policy regarding access to mobile devices, as well as authenticate devices that request network access.
Large enterprises have their own distinct mobility management challenges. Their labor forces tend to be large and diverse, often working in multiple regions or countries. They work with multiple telecom carriers and device makers. For these reasons, they need enterprise mobility management services, which can address their unique needs throughout the complete lifecycle of their devices and services.
Mobile Device Management policies cover issues such as mobile device ownership and whether employees can bring their own device (BYOD), acceptable asset use, the makes and models of devices that are approved by the corporate IT department, and security requirements. MDM policies may replace or expand on previous “company cell phone policy” standards.
What is Tangoe One Mobile?
Tangoe One Mobile is a complete lifecycle solution for global enterprises needing to manage their mobile assets. It addresses orders, inventory, invoices and expense management with comprehensive data and analytics to help you simplify, manage and optimize your mobile costs as well as maximize the value of your mobility investments.
What is Mobile Inventory Management and what are the associated benefits?
Mobile Inventory Management establishes and maintains a current inventory of all mobile devices, including records and catalogs of all of your assets and their costs. The service validates your devices and expenses, so there is only one single source of truth regarding your mobile assets. Mobile devices can be viewed globally and with customized settings.
What is Invoice Management? What are its benefits?
Invoice Management helps you analyze, manage, and optimize expenses associated with your mobile fleet. With self-service reporting and analytics, you can pay your invoices accurately and on time.
Your data is normalized across all carriers, so the solution can successfully reconcile expenses and invoices. You can view your global mobility spending across all carriers and vendors in one place with macro- and micro-level insights in 150+ local currencies. The Savings Assistant will then automatically make recommendations to optimize your spending, helping you get the most out of your mobility program.
What is Bill Pay?
Bill Pay is a payment solution that enables customers to pay all invoice types (including mobility expenses) in a single payment, saving time, eliminating late fees. Tangoe’s Bill Pay Solution prevents disconnects and offers full visibility into the payment process via a user-friendly dashboard.
What is Mobile Order Management and what are the associated benefits?
Mobile Order Management allows managers and end users to request, receive and return devices anytime, anywhere in the world, using a standardized, automated ordering experience. This makes it easy to comply with regulations and keep mobile devices secure. Features and benefits include a self-service portal with configurable ordering workflows. Automation eliminates manual processes for shipping, carrier enablement and device approvals.
What is Mobile Logistics? What are the Benefits?
A Mobile Logistics service handles mobile device administration including provisioning, configuration and kitting, deployment, and global asset management — all from a single, centralized platform. Eliminate the complexity of managing mobile assets and pinpoint inefficiencies by using at-a-glance data to help reduce mobility waste and costs.
What are the features and benefits of Tangoe’s Mobile Helpdesk?
Tangoe’s Mobile Helpdesk provides 24/7 assistance on all mobile devices via voice, chat, and self-service. Inquiries handle device ordering, shipping, carrier changes, and disconnects with around-the-clock support via chatbots and ticketing systems that use AI, RPA, and automated workflows. Supporting 10+ languages, our team of industry experts provides comprehensive technical support for your employees and end users. Tangoe’s helpdesk offers on-demand service to keep your business running smoothly and your IT team focused on the business at hand.
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