There is growing complexity among modern-day mobile device fleets. Not only due to them being vast in number and broad in type, but also because of recent macroeconomic and business challenges. The shift to mobile work, made a necessity by the pandemic but taking hold across industries, disrupted supply chains. Rising inflation and skills shortages have also applied pressure where it counts. Within this context, the effective and reliable management of mobile devices is not only imperative to business operations, but also stands to drastically affect an organization’s bottom line; device downtime would result in extreme revenue loss.
The value offered by Managed Mobility Service (MMS) solutions led by expert vendors, including time, resource, and security benefits to name a few, are widely recognized. All of which support the overarching consensus that these services provide a positive return on investment (ROI). In addition, while there are distinct pros and cons associated with different device ownership models, there is evidence to indicate that many are planning to change their existing approach in the near future, whether it be Bring Your Own Device (BYOD) or corporate-liable policies. This shows it is an area for development, and therefore time to explore your options carefully to make the most of your mobile devices.
Our research, conducted in December 2022, uncovers the perspective of 300 IT decision makers (ITDMs) on the current managed mobility landscape. Read on to find out more details about why mobile device management is so important, the characteristics of a good solution, and the value (ROI) of investing in a professional managed mobility service (MMS).
Various global crises contributed to high staff turnover rates last year, with organizations across different sectors and of different sizes facing a similar rate of around 17%, on average. It is therefore relevant to acknowledge that all organizations (100%) have faced challenges around their mobile device management due to recruitment and retention issues. Of these, those most often appearing in the top three were problems with the supply chain: sourcing new assets (73%) and managing mobile device inventory (70%), followed by help desk support (61%) and reverse logistics – collecting, recycling, and wiping assets (53%).
Additionally, economic factors have led to an ever-increasing workload and responsibilities among IT staff, meaning that there is often not enough time to do what matters most. With just over a third (34%) of IT operations’ time and cost in the past year being spent on managing their organizations mobile devices, it’s clear these tasks are diverting in-house expertise away from other valuable areas such as innovation.
Sourcing new mobile assets
Managine mobile inventory
Mobile help desk support
Collecting, recycling, and wiping assets
