Automated Invoice Management
Designed workflow to eliminate manual keying
Improved Inventory Management
Service inventory created from automated processing of invoices
Ongoing Auditing
Continued proactive auditing to identify savings
Tangoe’s automated platform and advisory services helped one organization achieve big savings.
Like many other firms, this company utilized a manual invoice process for their telecom expenses – a cumbersome process resulting in late payments and interest charges, duplicate invoices being paid twice, and early payment discounts and savings opportunities being missed. There was also limited visibility into the full inventory of services. Without visibility into inventory by location and consumption by business group, it was difficult to know if services were being fully utilized or billed at locations that were no longer active. Given the difficulty of managing the ever-changing world of telecommunications (and the urgency to decrease costs) the company realized that they needed to onboard an expert resource to mitigate risk, remove complexity, and provide the visibility and control needed to succeed, which brought them to Tangoe.
savings annually identified
through Tangoe
auditing
refund credit
after discount
error discovered
accelerated go-live timeline
from original
8 month schedule
Tangoe’s Telecom Expense Management (TEM) experts traveled to Georgia to meet with the team and discuss their telecom needs and strategy. After a close evaluation of the company’s operations, Tangoe worked with their telecom carrier to switch from antiquated PDF invoices to a more efficient electronic data interchange (EDI). This shift allowed more detailed inventory information to be automatically captured directly from the electronic invoice more swiftly. The personalized and in-person attention, combined with a strategic review of their needs, was a hit.
“By meeting with us face-to-face and getting to know our operations, Tangoe gave us the confidence that they have our best interest in mind,” noted the company’s IT Director.
Designed workflow to eliminate manual keying
Service inventory created from automated processing of invoices
Continued proactive auditing to identify savings
Telecom expense management – it’s a never-ending saga for every organization to understand, manage, and control. This company was dealing with confusing and complex contracts, manual invoice processing and approval workflows, lack of visibility into their inventory, and minimal time, and subject matter expertise within the organization’s resources. By automating their invoice process, providing an EDI for inventory, and utilizing historical and ongoing auditing services, Tangoe was able to streamline and achieve an astonishing annual savings of $3.6 million.