Artificial intelligence is the path to the automated future, so it’s no surprise that we get asked everyday how we’re infusing AI tools into our technology expense management platform, called Tangoe One. As a pioneer in the industry, our product developers have been leveraging AI-based technologies for years to hyper-automate processes, enhance accuracy, and empower our clients to make informed data-driven decisions. Today, we remain at the forefront, continuing with new explorations in Generative AI (GenAI) and large language models.
Here’s a quick look at where AI is already benefiting our clients and where we’re taking AI next in our IT expense management solutions.
As of December 2023, Tangoe has been granted 13 patents for AI-based innovation in cloud optimization. And, we also have five pending AI cloud patents as well as others we’re actively preparing to file with the U.S. Patent and Trademark Office.
Key benefits include:
And that’s just our patented AI capabilities.
For our telecom expense management solution, Tangoe developed an AI engine that can process technology invoices in just 8 seconds — a task that would take a human accountant 5-10 minutes each. This groundbreaking automation system uses AI to efficiently capture, document, and verify billing information. Machine learning capabilities understand and extract data from semi-structured invoices, regardless of their format.
AI plays a critical part in Tangoe’s mobile device management solution with many chatbots automating and accelerating processes. Overall, these bots work behind the scenes to streamline core functions and enhance the customer experience across every phase of management in the device lifecycle. It is important to note that their efficiency complements the white-glove service provided by the Tangoe mobile logistics team and other service teams.
Learn more about Tangoe’s AI-powered mobile device management bots.
While we continue to elevate and expand the application of traditional AI, Tangoe is also focused on continuing our leadership by incorporating GenAI technologies to drive elevated outcomes for our customers and employees.
First and foremost, we approach GenAI like we do everything else – with dedicated attention to security and safety, using our corporate mission and values as our guide. To assist in this effort, Tangoe created an AI Council to oversee our GenAI innovation and establish guiding policies and principles to ensure we use emerging technologies responsibly. Tangoe’s existing data security and privacy policies lead our AI strategy, and we’re also leaning on our trusted partners to help us address critical questions carefully, thoughtfully, and proactively.