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Managed mobility services (MMS) is an umbrella term that covers an extensive range of activities and technologies related to managing mobile capabilities in a corporate or public sector setting. MMS enables the mobility of employees, work locations and equipment. MMS encompasses mobile security, mobile device management, the mobile device lifecycle and more.
To understand managed mobility services, it is useful to first understand what is meant by mobility. Mobility means having the ability for people to do their work, and generally operate a business, with people on the move. This might mean allowing employees to work from home or remote sites or deploying mobile computers in industrial or retail applications. Mobility also includes provisioning devices, overseeing their operation, and securing them across their entire lifecycle.
Managed mobility helps organizations take care of related tasks without hiring personnel or acquiring specialized technology.
A managed mobility service is an outsourced provider that handles some or all aspects of mobility, e.g., device management, device security and device and service provider procurement.
An MMS provider is a business that provides managed mobility services to its clients. In some cases, the service will be limited in scope, for example just performing invoice management. Other times, the MMS provider will deliver a full service, handling virtually every aspect of the client’s mobility program.
Managed mobility software solutions enable a provider to offer the following core functionalities:
Gartner publishes an annual assessment-based research and analysis of the providers in the MMS sector. The Gartner Magic Quadrant The market for managed mobility services is quite large, if one includes the major telecom carriers in the market definition. This is the approach taken by Market Research Future (MRFR), which published a report in 2022 predicting that the MMS market will exceed $200 billion by 2030.
Unified Endpoint Management services ensure that assets are secure, functional, well-supported and associated with the right person. Security is a major issue for organizations that want to foster mobility. Not only do all of the usual cybersecurity policies that affect on-premises systems apply, but mobility also introduces a number of new security factors related to physical security and devices such as securing mobile devices by hardening network endpoints and encryption at rest and in transit for data on mobile device endpoints. An organization may want to adopt a “zero trust” policy regarding access to mobile devices, as well as authenticate devices that request network access.
Large enterprises have their own distinct mobility management challenges. Their labor forces tend to be large and diverse, often working in multiple regions or countries. They work with multiple telecom carriers and device makers. For these reasons, they need enterprise mobility management, which can address their unique needs throughout the complete life cycle of their devices and services.
MDM policies cover issues such as acceptable use, the makes and models of devices that are approved for BYOD and security policies. MDM policies may replace or expand on previous “company cell phone policy” standards.
What is Tangoe One Mobile?
Tangoe One Mobile is a complete global enterprise lifecycle solution for mobile order, inventory, invoice and expense management with comprehensive data and analytics to help you simple, manage and optimize your costs and services and maximize your investment.
What is Mobile Inventory Management and the associated benefits?
Mobile Inventory Management establishes and maintains current inventory records and catalogs all of your mobile assets. Within the service, your inventory is validated so there is only one single source of truth regarding your mobile assets. Mobile assets can be viewed globally and with customized settings.
What is Invoice Management? What are its’ benefits?
Invoice Management helps you understand your expenses. With self-service reporting and analytics, you can pay your invoices accurately and on time.
Your data is normalized across all carriers to successfully reconcile expenses and invoices. Another benefit is the ability to view mobility spend from carriers and vendors globally in one place, from the macro to micro levels in 150+ local currencies. The Savings Assistant will then automatically optimize spend to help you get the most out of your mobility program.
What is Bill Pay?
Bill Pay is a payment solution that enables customers to pay all bill types including mobile in a single payment, saving time, eliminating late fees, prevents disconnects and offers full visibility into the payment process via a user-friendly dashboard.
What is Mobile Order Management and the associated benefits?
Mobile Order Management allows managers and end users to request, receive and return devices anytime, anywhere in the world, automatically, with a common ordering experience, while staying within governance and policy. Features and benefits include a self-service portal with embedded automation and configurable ordering workflows. Automation eliminates manual processes on the backend including shipping, carrier enablement and device approvals.
What is Mobile Logistics? What are the Benefits?
Mobile Logistics service includes deployment, provisioning, configuration, kitting, and global asset management from a single, centralized platform. Eliminate the complexity of managing mobile assets and view inefficiencies and leverage actionable analytics, and searchable, at-a-glance data to help reduce costly mistakes.
What are the features and benefits of Tangoe’s Mobile Helpdesk?
Tangoe’s Mobile Helpdesk provides 24/7 assistance on all mobile devices via voice, chat, and self-service. Inquiries are handled for automated device ordering, shipping, carrier changes, and disconnects with round-the-clock support via chatbots and ticketing systems that use AI, RPA, and automated workflows. We provide comprehensive, mobile end-user support for you, and your employees from our team of industry experts supporting 10 languages. Tangoe’s helpdesk access to on-demand expert advice helps customers with anything related to orders, stress-free, anywhere, anytime.
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Copyright © 2023 Tangoe. All Rights Reserved.
Copyright © 2022 Tangoe. All Rights Reserved.
