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Telecom Expense Management is a term that describes a range of processes, technologies and services that enable an organization to stay on top of its Fixed Wireline Telecommunications programs and expenditures. This includes voice, data and network services.
Tangoe One TEM software provides organizations with granular visibility and control over their telecom expenses, assets and invoices in a single platform. It automates manual, labor intensive tasks/processes and simplifies, organizes and optimizes TEM environments to drive efficiency, productivity and cost savings / ROI for the business.
Lifecycle Telecom Expense Management software typically includes the following capabilities: Order, Inventory, Invoice, Expense, as well as Auding and Optimization and the option of Bill Pay. For Invoice Management, Tangoe also offers the option of Dispute Management on the client’s behalf if requested. TEM services bridge the gap between IT and Finance to empower strategic decision making so that investments don’t outpace performance and enables enterprises to right-size, scale, innovate and grow.
Telecom Order Management within Tangoe One TEM provides oversight of MACDs (move, change, add or disconnects) as they occur and the ability to place telecom orders with the vendor / service provider, tracked through completion and then updated in the inventory database (optional).
Telecom Inventory Management is a key function within TEM software that involves the development and maintenance of fixed wireline voice, data and network billing inventory. This is comprised of vendor invoices, vendor inventory data, orders managed in system, and customer provided data derived from moves, adds, changes, and disconnects (MACD) information. Inventory Management provides centralized visibility and control of an enterprises’ TEM environment to identify what they have to better assess future needs and identify potential gaps.
Telecom Invoice Management, is a function within TEM solutions and services designed to simplify, streamline and centralize end-to-end invoice processing. Features and benefits include invoice collection with data normalization across all vendors, invoice auditing against inventory, contract rates and cost centers, invoice error identification and correction, recovery of refunds from vendors, and allocation of invoice charges to the appropriate cost centers. Invoices are then approved via configured, status-driven workflows assigned to key approvers in the organization.
Note: For incorrect invoices, Tangoe can file dispute claims on behalf of the client. We also offer the option of Bill Pay to ensure timeliness and eliminate the risk of incurring late fees across all providers.
Fixed Telecom Expense Management delivers complete visibility into wireline costs, usage, overages and other charges. It provides the ability to track the lifecycle of contracts, and compare contracts and rates, which helps with auditing and identifying cost savings. In fact, you get vendor-based views of all inventory, spend, disputes, credits, orders, and contracts. As part of TEM, AP/GL files are generated from processed invoices for the client’s financial system. Allocations are then configured upfront and automatically applied to every invoice across cost centers and GL accounts.
Invoice Auditing is the process of examining telecom bills for the purpose of verifying that vendors/ carriers/service providers are invoicing with contracts and identifying any discrepancies or other issues that need to be addressed. A higher rate per minute than was agreed upon, for example, should appear as an issue in an invoice audit. Once errors are corrected and refunds are recovered, corrections are made within the Tangoe One platform. For incorrect invoices, Tangoe can offer the option of filing dispute claims on a client’s behalf and managing the claims process until appropriate credits are applied so that they can focus on other strategically driven, high-value tasks.
With Lifecycle Optimization, auditors make cost-savings and service recommendations that support business initiatives and meet budgetary requirements so that companies can scale/right-size. Cost savings reports are then provided detailing the optimization of TEM services.
Telecom bills are validated against contracts/tariffs whereby auditors conduct initial Baseline, Steady State Audits, and Rotational Re-Audits. Then, using inventory records, auditors review billing errors on invoices and take action if necessary. Errors are identified through invoice processing, the exception process and the baseline audit process.
Tangoe One provides access to highly valuable insights with granular, detailed reporting and analytics that gives users the transparency needed into their entire Telecom environment and manage day-to-day program tasks and workflows. With this data, customers have a better understanding of all telecom spending, inventory and services by locations, cost centers, and employees to optimize resources, cut costs and drive predictability. The result? Paying only for what you have, need, use and agreed to. For example, spend reporting dashboards link invoices to inventory, cost centers, and locations. This gives users easy access to current and historical spend information and the ability to identify trends.
Invoice Auditing is the process of examining telecom bills for the purpose of verifying that vendors/ carriers/service providers are invoicing with contracts and identifying any discrepancies or other issues that need to be addressed. A higher rate per minute than was agreed upon, for example, should appear as an issue in an invoice audit. Once errors are corrected and refunds are recovered, corrections are made within the Tangoe One platform. For incorrect invoices, Tangoe can offer the option of filing dispute claims on a client’s behalf and managing the claims process until appropriate credits are applied so that they can focus on other strategically driven, high-value tasks.
With Lifecycle Optimization, auditors make cost-savings and service recommendations that support business initiatives and meet budgetary requirements so that companies can scale/right-size. Cost savings reports are then provided detailing the optimization of TEM services.
Tangoe Analytics offers a single source of truth within Tangoe One for a ‘big picture’ view of spend and usage all the way to an individual. With Tangoe Analytics you have the most comprehensive view of your technology spend and usage and can extract executive reports to make informed decisions that drive measurable returns for your company.
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