Automation streamlines network management while standardization unifies cost governance across 5,000 stores and five business units
Complexity Obscures Accuracy and Limits Control
Keeping up with 5,000 automotive retail stores had become unmanageable for IT and Finance leaders tasked with controlling corporate telecommunications costs. Five business units each had their own process to handle services, so there was no simple way to track fixed network circuits and changes – much less govern spending. As a result, telecom management required manual, after-the-fact updates. For instance, when carrier invoices were received, employees spent 50 hours each week noting new orders, changes, and expenses in the company’s telecom inventory. Without accurate data and adequate time for analysis, cost savings remained elusive.
That’s when the SVP of Technology asked Tangoe to standardize their telecom financial management, putting in place a governance structure focused on accuracy and efficiency.
Automation and Standardization for Telecom Management
Fulfillment Services were added to the company’s existing Tangoe One Telecom Expense Management platform to establish a repeatable and scalable system for tracking circuits from start to finish across an array of network service providers. By introducing standardization and automation, the services unified processes for all five business units into one streamlined workflow while also reducing manual work. Since implementation, the company has gained efficiency while also enjoying clear visibility from the moment an order is submitted through the phases of installation, monitoring, and cost optimization.
Key features include:
Now, the company has a closed-loop system for end-to-end telecom cost management. Chargebacks, budgeting, and forecasting are easier now too, as the services are customized to the company’s standard fiscal practices and integrated into its financial tech stack.
Financial Efficiency and Performance
Tangoe Fulfillment Services reduced telecom costs by 66%, streamlining order management and providing greater efficiency for service tracking and financial analysis. An estimated 37% of those savings were attributed to network cost reductions and 63% to productivity gains. For instance, the team no longer spends 50 hours each week updating the telecom service inventory on their own.
Prior to implementation, IT and Financial leaders had little visibility into expenses and new ways to cut costs. Plus, they lacked the tools needed to automate telecom processes. Today, they enjoy the confidence of automated cost governance and higher IT budget performance.