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The Invisible Hand: How Automation Drives Efficiency and Cost Savings

The Invisible Hand: How Automation Drives Efficiency and Cost Savings

Although it may seem like a modern concept, automating tasks previously done by hand to simplify and enhance productivity is nothing new.  The earliest mention of automation technology in written language can be traced to Homer’s The Illiad, in which Homer discusses Hephaestus, the god of fire and craftsmanship.  Homer discusses Hephaestus’s workshop, and how Hephaestus had ‘automatons’ working for him, which were essentially self-operating robots that assisted him in the process of developing powerful weapons and other items for the Greek gods.

As mere mortals, most of us don’t have golden, automaton helpers to assist us with our godly fire and craftsmanship duties; however, automation is expanding our capabilities to identify new opportunities, reduce cost, and improve productivity. 

Automation the Tangoe Way

The International Society of Automation (ISA) defines automation as “the creation and application of technology to monitor and control the production and delivery of products and services.”  In Technology Expense Management (TEM), automation involves taking repeatable and standardized practices and investing in mechanisms that simplify and automate the process of retrieval, transformation, and loading of expense management information for use.  In other words, we blend the human touch with technology to deliver a consistent, high-quality and personalized service.

At Tangoe, automation functions as the invisible hand, driving capabilities and improving functionality for both internal operations and our customers.  But, the results speak for themselves, ensuring that reliable information is readily available, along with insightful and actionable recommendations.

For instance, we combine the use of robotic process automation (RPA) with machine learning to retrieve billing information at the optimal moment to identify billing errors as early as possible.  Use of these tools in conjunction with ETL (extract, transform, load) capabilities allows us to react to the dynamic and nuanced aspects of each vendor billing system at high-volume scale.  Additionally, Tangoe uses artificial intelligence (AI) technology and natural language processing (NLP) for our mobile users in the form of virtual assistants to enable always-on self-service capabilities.


Last year, Tangoe shared the news that we had invested in and bolstered our automation capabilities to deliver even more cost savings for customers.  Utilizing our industry-leading RPA capabilities, workflow and business rules engines, AI and Application Programming Interface (API) automation, we helped customers identify millions of dollars in savings and increase productivity. 

For example:

  • By extending RPA across telecom platforms, Tangoe is now able to download 10.6 million invoices annually, up from 7.8 million, and the overall invoice processing time has been reduced by four days. This allows us to identify and act on savings opportunities for customers more quickly.
  • Using a combination of predictive and prescriptive analytics to analyze mobile usage patterns compared to carrier contracts, Tangoe offers customers automated savings recommendations, resulting in over $20 million in identified savings for customers in 2020 alone.
  • With our automated cloud data usage reports, customers gain real-time visibility into usage, enabling them to make quick decisions to better leverage their cloud deployments. Eliminated cloud waste from daily usage reports resulted in $12 million in savings in 2020.

Get Automated

Organizations need high-quality financial insights and operational efficiencies now more than ever.  These insights give Finance teams, management, investors, and board members better control over budgets and a deeper understanding of your business’ financial health and potential risks.  With Tangoe’s best-in-class telecom, mobile, and cloud platforms that are driven by automation, you can easily track your expenses, realize greater efficiencies, and streamline how you track your organization’s spend. 

Ready to see how automation can reduce costs and improve productivity? Connect with us today.