Client Services Data Collection

Collection of Data

Tangoe gets your data from a variety of locations and through different media as mutually agreed during the implementation, and bespoke to your organization.

1. Standard service data

Usually HR information is provided by automated electronic means via an SFTP site.   Where possible Tangoe collects your billing data from your vendor’s portal, where your vendor doesn’t offer a portal, alternative data transfer media such as SFTP, emails or CD’s may be used.  Tangoe will generate additional data about individuals during the provision of services such as systems passwords, user IDs and user logs.

Data Type Portals and Applications Secure File Transfer Protocol (SFTP) Emails and Other Media
Employee Data Directly from your vendor’s portal Shared on your Secure File Transfer Protocol (SFTP) site(s) Emailed by you (your employees)
Directly through Tangoe’s system(s) Shared on your Vendor’s Secure File Transfer Protocol (SFTP) site(s) Emailed by your vendor(s) or other third party
Tangoe’s supplier system(s) Shared on through Tangoe’s Secure File Transfer Protocol (SFTP) site(s) Compact Discs (CD) from you
Compact Discs (CD) from your vendor(s)
Through telephone discussions with your employees and your vendor(s)
Through interactions with your other third party suppliers
Billing Data Directly from your vendor’s portal Shared on your Secure File Transfer Protocol (SFTP) site(s) Emailed by you (your employees)
Directly through Tangoe’s system(s) Shared on your Vendor’s Secure File Transfer Protocol (SFTP) site(s) Emailed by your vendor(s)
Shared on through Tangoe’s Secure File Transfer Protocol (SFTP) site(s) CD or DVD from you
CD or DVD from your vendor(s)
Through telephone discussions with your employees and your vendor(s)
Through interactions with your other third party suppliers

2. Other data collections

Depending on the services you have contracted Tangoe to provide, or your interactions with Tangoe, additional data may be collected.

Service/ Interaction

 

Data Collected

 

Where
Tangoe’s service center

 

Telephone call records

 

Through telephone discussions with your employees and your vendor(s)
Tangoe’s service center

 

Ticket entries: support questions & complaints

 

Through telephone discussions with your employees and your vendor(s)
Procurement and fulfilment Credit card details, employee home address Through telephone discussions with your employees and your vendor(s)
Tangoe office visits Security CCTV Third party office management provider or Tangoe
Tangoe office visits Employee names and signature for check-in and out Tangoe reception team
Tangoe system usage System usage logs & IP Addresses Directly through Tangoe’s system(s)
Survey or information collection · User opinions & feedback

· Asset management

Through SurveyMonkey.com or Tangoe system/s directly from your employees
Mobile policy acceptance Tick acknowledgment Directly through Tangoe’s system(s)
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