In order to provide the services your organization has contracted Tangoe to provide, certain personal data is required.
Tangoe will only access and collect data that your organization has authorized Tangoe to collect or receive. Tangoe obtains your data from different sources during the following stages of the service lifecycle;
- Contract signature
- On boarding (implementation) and in-life services
[Note: If you provided data within the sales cycle this is managed in line with Tangoe’s Marketing Privacy Notice ]
1. Data collected throughout the contract signature process
Certain data is passed to Tangoe to allow the contract to be executed prior to implementation of the services. This will usually be the contact details of individuals within your legal or procurement department and the contact details for your applicable vendors.
| Data Category | Data Type | Data Source |
| Employees’ data
|
Name(s) of the employees required for contract signature. | Your organisation or third party supplier |
| Email address(es) of the employees required for contract signature. | Your organisation or third party supplier | |
| Phone number(s) of the employees required for contract signature. | Your organisation or third party supplier | |
| Job title of the employees required for contract signature. | Your organisation or third party supplier | |
| Telecom vendor & other third party information (account listing)
|
Name(s) of the third parties’ employees required for contract signature. | Your organisation or the vendor/ third party supplier |
| Email address(es) of the third parties’ employees required for contract signature. | Your organisation or the vendor/ third party supplier | |
| Phone Number(s) of the third parties’ employees required for contract signature. | Your organisation or the vendor/ third party supplier | |
| Job title of the third parties’ employees required for contract signature. | Your organisation or the vendor/ third party supplier |
2. Data collected during on boarding (implementation) and in-life services
Once the contract is signed, Tangoe’s implementation teams will initiate the design and build of the databases required to provide your services by requesting in scope data. This data will be updated and changes reflected based on information that continues to be provided throughout the duration of the services.
| Data Category | Data Type | Data Source/s |
| Employees’ data
|
Name of your current employees | Your organisation or vendor |
| Title of your current employees | Your organisation or vendor | |
| Email address of your current employees | Your organisation or vendor | |
| Phone numbers (landline) of your current employees | Your organisation or vendor | |
| Phone numbers (mobile) of your current employees | Your organisation or vendor | |
| Job title of your current employees | Your organisation | |
| Organisational charts and reporting structures of your current employees | Your organisation | |
| Your cost centres | Your organisation | |
| Your cost centre hierarchy | Your organisation | |
| Employee number of your current employees | Your organisation | |
| Employee employment status | Your organisation | |
| Work location of your current employees | Your organisation | |
| Line managers of your current employees | Your organisation | |
| Telecom vendor & other third party information (account listing)
|
Company name of your telecom vendors | Your organisation or the vendor/ third party supplier |
| Name of your telecom vendor contacts (Account managers) | Your organisation or the vendor/ third party supplier | |
| Phone number of your telecom vendor contacts (Account managers) | Your organisation or the vendor/ third party supplier | |
| Email address of your telecom vendor contacts (Account managers) | Your organisation or the vendor/ third party supplier | |
| Telecom vendor invoice remittance information | Your organisation or the vendor/ third party supplier | |
| Vendor billing data including summary, invoice and call detail records | Your organisation or the vendor/ third party supplier | |
| Vendor account statements and payment ledgers | Your organisation or the vendor/ third party supplier | |
| Systems’ & Management Data | IP Addresses | Directly from your employee’s usage of Tangoe’s systems |
| Anonymous, aggregate management and statistical data | From Tangoe’s systems | |
| User satisfaction surveys (post implementation & ongoing) | Directly from your employee | |
| Mobile policy acceptance | Directly from your employee | |
| Tangoe platform login, password | Your organisation | |
| Currency | Your organisation or vendor | |
| Financial reporting for invoicing | From Tangoe’s systems | |
| Systems User ID | System generated | |
| System logs, traffic data, transmission data, and tracking data | Generated by Tangoe Platform | |
| Allocation String | Generated by Tangoe Platform | |
| Service Dependant:
Employees’ data
|
Audio recording of a service desk phone call | Directly from your employee |
| Approval level | Your organisation | |
| Shipping address | Your organisation | |
| Service desk requests or complaints | Directly from your employee | |
| Credit card details, employee home address | Directly from your employee | |
| Your office(s) information | Address of your current offices | Your organisation |