Client Services Data Categories

Categories of Data

In order to provide the services your organization has contracted Tangoe to provide, certain personal data is required.

Tangoe will only access and collect data that your organization has authorized Tangoe to collect or receive.  Tangoe obtains your data from different sources during the following stages of the service lifecycle;

  1. Contract signature
  2. On boarding (implementation) and in-life services

[Note: If you provided data within the sales cycle this is managed in line with Tangoe’s Marketing Privacy Notice ]

 

1. Data collected throughout the contract signature process

Certain data is passed to Tangoe to allow the contract to be executed prior to implementation of the services.  This will usually be the contact details of individuals within your legal or procurement department and the contact details for your applicable vendors.

Data Category Data Type Data Source
Employees’ data

 

Name(s) of the employees required for contract signature. Your organisation or third party supplier
Email address(es) of the employees required for contract signature. Your organisation or third party supplier
Phone number(s) of the employees required for contract signature. Your organisation or third party supplier
Job title of the employees required for contract signature. Your organisation or third party supplier
Telecom vendor & other third party information (account listing)

 

Name(s) of the third parties’ employees required for contract signature. Your organisation or the vendor/ third party supplier
Email address(es) of the third parties’ employees required for contract signature. Your organisation or the vendor/ third party supplier
Phone Number(s) of the third parties’ employees required for contract signature. Your organisation or the vendor/ third party supplier
Job title of the third parties’ employees required for contract signature. Your organisation or the vendor/ third party supplier

2. Data collected during on boarding (implementation) and in-life services

Once the contract is signed, Tangoe’s implementation teams will initiate the design and build of the databases required to provide your services by requesting in scope data.  This data will be updated and changes reflected based on information that continues to be provided throughout the duration of the services.

Data Category Data Type Data Source/s
Employees’ data

 

Name of your current employees Your organisation or vendor
Title of your current employees Your organisation or vendor
Email address of your current employees Your organisation or vendor
Phone numbers (landline) of your current employees Your organisation or vendor
Phone numbers (mobile) of your current employees Your organisation or vendor
Job title of your current employees Your organisation
Organisational charts and reporting structures of your current employees Your organisation
Your cost centres Your organisation
Your cost centre hierarchy Your organisation
Employee number of your current employees Your organisation
Employee employment status Your organisation
Work location of your current employees Your organisation
Line managers of your current employees Your organisation
Telecom vendor & other third party information (account listing)

 

Company name of your telecom vendors Your organisation or the vendor/ third party supplier
Name of your telecom vendor contacts (Account managers) Your organisation or the vendor/ third party supplier
Phone number of your telecom vendor contacts (Account managers) Your organisation or the vendor/ third party supplier
Email address of your telecom vendor contacts (Account managers) Your organisation or the vendor/ third party supplier
Telecom vendor invoice remittance information Your organisation or the vendor/ third party supplier
Vendor billing data including summary, invoice and call detail records Your organisation or the vendor/ third party supplier
Vendor account statements and payment ledgers Your organisation or the vendor/ third party supplier
Systems’ & Management Data IP Addresses Directly from your employee’s usage of Tangoe’s systems
Anonymous, aggregate management and statistical data From Tangoe’s systems
User satisfaction surveys (post implementation & ongoing) Directly from your employee
Mobile policy acceptance Directly from your employee
Tangoe platform login, password Your organisation
Currency Your organisation or vendor
Financial reporting for invoicing From Tangoe’s systems
Systems User ID System generated
System logs,  traffic data, transmission data, and tracking data Generated by Tangoe Platform
Allocation String Generated by Tangoe Platform
Service Dependant:

Employees’ data

 

Audio recording of a service desk phone call Directly from your employee
Approval level Your organisation
Shipping address Your organisation
Service desk requests or complaints Directly from your employee
Credit card details, employee home address Directly from your employee
Your office(s) information Address of your current offices Your organisation
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