What’s Order Management and Why is it So Challenging?

In our tech-friendly modern society, the process of placing an order for a new item is simple, maybe too simple. We can order food, household supplies, a car, or, well, just about anything with the click of a button. In some cases, our orders are available for pickup or delivery instantly. We can also track our purchases and shipments in real-time. Utilizing this technology for order and fulfillment doesn’t get too complicated for a single person or family. Order management for an enterprise, however, provides a stark contrast to that simplicity.

Solving the Challenges of Order Management

It’s easy to underestimate the chasm between placing and managing a DoorDash order versus ordering 10,000 mobile devices. Employees are also consumers taking advantage of the new technology. The reality is, order management in an enterprise is a labor-intensive, error-prone process. Coordinating the logistics of placing the right orders for so many employees is tough, especially when done manually. Not to mention the efforts required to work with vendors and track orders to completion.

In addition, different roles and locations within an enterprise may require different types of devices, assets, circuits, and technologies. Because of the sheer number of assets and different ordering systems, it becomes hard to understand what’s out there already. You end up having limited visibility into where those pieces are in their life cycle and the costs associated with each. This leads to duplicate devices and services, overruns, out of control spending, and wasted resource time.

It’s time to remove the uncertainty and chaos around order management and free up staff time for more productive tasks. Here’s how we can help.

Make orders easier.

Manually managing the ordering of devices and assets takes a lot of time and opens the door to human error. Order complexity and multiple ordering systems add to the challenges of managing orders and their fulfillment. Our unified customer experience is a complete solution that can provide the capabilities needed to manage the quote, bid, order, and fulfillment processes. This makes it easy for end users to place orders correctly based on use cases, service(s), and business rules.

Manage orders end to end.

Multiple ordering platforms, disparate services and devices, and widely different lead times can cause major headaches in the order management process. Although some mobile device orders can complete quickly, wireline or fixed orders (e.g., installation of a circuit at a physical location) can take months. Our solution manages, tracks, and follows every order through to completion. Via our single, configurable user interface (UI), you can manage and track all your orders, in all statuses, for all services.

Simplify allocations.

Cost allocation can be challenging for enterprises that have multiple business units and teams who are using an ever-growing number of services, providers, and devices. Our application integrates seamlessly with Human Resource Information Systems (HRIS) and financial systems; we receive, load, validate against usage totals, and allocate according to your business requirements. If you elect to use our Bill Pay services, you can streamline your workflows even more. You’ll make a single payment to us, which we then use to pay vendors directly via the most efficient and cost-effective method available.

Add global visibility.

Sometimes you don’t even know where to begin with new orders, because you aren’t sure what you have out there already. Our comprehensive asset and inventory management system for telecom, mobile, and cloud gives you the ability to view and analyze all your services and/or devices, from all vendors, in one central application. This provides you with a clear understanding of your technology investment and resources. You’ll avoid overspending for duplicate services and devices because you know what you have, who is using it, and what you’re paying.

Bring data together.

To make the best decisions for your business, you need to understand historical data within their business context. But how do you achieve this when you have multiple reporting systems, data sets and standards? By leveraging our reporting and analytical capabilities, you’ll be able to make your organization run smoother and more efficiently. We marry employee, location and device information, creating a full view of your device and circuit fleet. Our reports provide visibility to all global inventory and assets, support, and billing data in one central application. Because our solution integrates easily with your existing systems, it allows triangulation of data points that normally exist in separate silos. Because of these integrations, the most accurate, updated data automatically populates to help support users and device life cycles.

Onboard and offboard employees more quickly.

New devices, new people and new requirements add complications to an already complex process. HRIS integration with the Tangoe application makes it easier to onboard and ship necessary devices for new employees. This is especially important for today’s mobile workforces. We also assist with tracking down and recovering company-owned devices. Closing accounts with vendors and carriers has never been easier and you’ll avoid paying for lines and resources that you don’t need.

Reduce costs.

Because enterprise organizations are often spread over multiple sites, with employees across the world, things can slip through the cracks, especially if departments aren’t communicating. For example, an enterprise might close a physical site, but continue paying for hardwired connectivity for the site. Tangoe’s solution ensures organizations only pay for the technology and wired/wireless lines they need and use.

Learn how your organization can make order management faster, more efficient and more accurate — and less costly — with a demo of the Tangoe solution.