Celebrating Customer Experience Day with Technology Expense Management Excellence 

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Today is Customer Experience (CX) Day 2023, a day dedicated to acknowledging the hard work of customer experience professionals as well as their beneficiaries — our loyal customers. At Tangoe, we take great pride in our commitment to outstanding customer experiences in technology expense management, a dedication that has spanned over two decades and stands unwavering. 

But what exactly is CX Day? More than one decade ago, the Customer Experience Professionals Association (CXPA) designated the first Tuesday of October as a global day of celebration recognizing the organizations, individuals, and yes, customers, that are at the heart of superior customer experiences. This year’s theme is: “Good CX delivers better outcomes for customers, employees, and organizations.” 

Customer centricity drives results for everyone and lies at the core of Tangoe’s values, making this day especially significant for me and my team as the Chief Customer Officer for Tangoe. Our responsibility is to ensure that the Tangoe customer journey is marked by service excellence, a quality that has become synonymous with our company. This commitment to customer-centricity is deeply ingrained in our corporate values. Every software product and service interaction we create is designed to provide our clients with an exceptional experience, driving business outcomes while saving them both time and money. 

Our customer-centric approach is evident from the very beginning, starting with personalized customer onboarding. This dedication continues throughout our partnership, whether we’re handling a one-time project or integrating our comprehensive suite of technology expense management solutions into a company’s workflow. Here are just a few tangible ways our clients feel the quality of our service:  

But don’t take my word for it. Here’s what our clients are saying: 

“Tangoe’s support team saved our employees hundreds of hours and many, many headaches.” Read the full story

“Tangoe is one of the best mobility services providers for us in multi-countries globally.” Get the complete review on Gartner Peer Insights

Analysts endorse our service too: 

“Tangoe is a preferred provider because of their deep integrations with nearly all global mobile service carriers, flexible management solutions, and comprehensive lifecycle services that support the most complex use cases,” said Zeus Kerravala, Founder and Principal Analyst, ZK Research

Unparalleled Customer Experiences in Technology Expense Management 

At the heart of our offerings is the Tangoe Advisory Services (TAS) team, a group of 60+ technology cost management experts dedicated to analyzing client IT environments to drive efficiency and savings. This team epitomizes our commitment to customer centricity, collaborating closely with IT and financial leaders to gain a deep understanding of their needs, secure more competitive contracts and service rates, conduct audits to get a handle on all cloud, mobile, and telecom services in use, and offer advice on how to leverage new technologies and services for more savings and better business outcomes.  

Our team of consultants have access to a database of $34B in technology spending intelligence collected across 400 technology service providers and 200 countries. That’s how they can uncover cost savings of up to $250 million annually for the clients they serve. 

However, our commitment to customer satisfaction extends beyond just my team. Every member of Team Tangoe, from marketing to legal, sales, and every department in between, is wholly dedicated to delivering an unparalleled customer experience, as evidenced by these accolades: 

These achievements serve as an endorsement that Tangoe customers are more satisfied than ever with our services, products, and the positive impact we have on their business outcomes. 

Looking ahead, Tangoe is uniquely positioned to continue providing the best customer experience possible. For more than two decades, we’ve been at the forefront of today’s technology cost and asset management processes, collaborating with organizations of all sizes to address some of the most challenging use cases imaginable. 

Customer centricity drives our business forward and underscores our mission to help customers simplify, manage, and optimize technology expenses so they can focus on what they do best. Thank you to all of our employees for their unwavering commitment to service excellence and thank you to all our loyal customers and partners for your trust in Tangoe. Through you, our software and services don’t just save time and money, they empower innovation and growth, propelling businesses and everyone in our community forward. 

Happy Customer Experience Day!