Capitalizing on the Cloud: Research Reveals Key Reason Companies Struggle


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New research is shedding light on the challenges of cloud capitalization. We sift through the findings to identify ways to maximize ROI on cloud innovation.

After years of compounded digital transformation, the downsides of the cloud are starting to reveal themselves. As cloud investments increase, benefits remain elusive without also investing in optimization efforts targeted at reducing cloud waste and lowering costs, that’s according to a new study published by

Research reveals that while most companies are investing more in the cloud, 80% of decision makers report cost savings as the biggest issue with existing cloud deployments. In fact, the vast majority (55%) of those respondents say costs are “extremely” challenging.

This key takeaway is being labeled the “cloud cost quandary,” the predicament companies face when they need to invest more in the cloud yet struggle to recognize value on the investments they have already made. But why is capitalizing on the cloud difficult? The research also provides answers.

Data Explains Why Cloud Cost Savings are Problematic

The research report unpacks root causes behind the issues of cost and achieving cost savings in the cloud. The bottom line: it’s hard to follow where the money goes, seeing how, when, and where resources are used and then allocating costs across the organization.

It’s hard to follow the cloud money trail

  • 70% say it’s challenging to account for cloud spending and usage
  • 66% of the C-suite cite tracing spend and chargebacks of particular concern

Here’s where the cloud can spur spending surprises that are difficult to chase down.

Cloud infrastructure services generally charge a fee every time data is accessed, as well as when data limits are surpassed during storage and backup. You are also charged by the second for however long a service instance runs. Thus, understanding cloud usage at a very granular level has become a key focal point in putting boundaries around spending.

Tagging capabilities enable granular tracking of service usage, but it’s not always easy to maintain accuracy, spot IaaS instances that are little used or mis-tagged or get a clear view into usage spikes and the reasons for them. Managing tags is essential yet time-consuming when performed manually. Default dashboards from cloud providers don’t offer the speed and data-crunching benefits of advanced analytics nor the cost-cutting insights of cloud expense management platforms.

Deciphering cloud costs on the backend is equally daunting, as invoices can be highly complex in part because of the number of line items for each fee or instance. However, with more investments in cloud, IT finance managers want to ensure resources are used effectively to keep costs to a minimum. Chargebacks and allocating costs are also critical moves for leaders trying to hold departments and lines of business fiscally responsible for digital innovation and the cloud services they use.  

And it’s not just cloud infrastructure fogging the view. The study shows a large majority (70%) of respondents reported Shadow IT as their top challenge with cloud applications. That’s understood after fast-moving changes from the past three years. Most companies today find they have an eye-opening number of unsanctioned tools, multiple redundant SaaS subscriptions, and a significant amount of unused application licenses that need to be identified and reassigned to new owners.

The bottom line: Making time to oversee the cloud—gaining visibility into expansive datasets for deeper investigation and managing accounting details—is an added burden on IT and finance teams.

Cloud waste offers evidence of the difficulties of cloud management.

Waste Proves Companies are Mismanaging Cloud Resources

When it’s challenging to account for cloud usage and spending, it’s that much harder to optimize cloud resources and reap the benefits of cost savings. Another key takeaway from the study is how many digital transformation dollars are getting washed away in the form of cloud waste. The study shows 29% of cloud resources are wasted with 12% of cloud licenses going entirely unused. 

Those numbers should have any cloud innovator sitting up straight in their chair—not because they should fear exposing how much of the cloud gets squandered, but because they can now see exactly how much a cloud cost optimization program is worth—29% in savings. This is the type of program that could generate meaningful resource reallocations, ROI improvements, departmental recognition, or even personal promotion.

In diving deeper, the research shows the larger the company the larger the problem. This is particularly the case when it comes to cost savings. Roughly 68% of companies with more than $5 billion in revenue faced significant difficulty achieving cost savings with cloud, compared to 36% of smaller companies.

Capitalizing on the Cloud: 3 Capabilities Simplify Governance

Few organizations have yet to update their operational processes to handle the cloud effectively. But in the wake of compressed innovation, governance is now necessary in order to fully capitalize on the cloud. Being a good steward of cloud investments requires three cornerstone competencies:

  1. Cloud rate optimization
  2. Cloud usage optimization or right-sizing
  3. Measuring and tracking total cloud spend

These are the most significant factors in maximizing ROI on cloud innovation.

See how Tangoe’s cloud expense management solution can help you govern cloud costs.