What is UCaaS?
UCaaS is a cloud-delivered unified communications model that supports these six functions: Enterprise Telephony, Online Meetings (a/v & web conferencing), Communication-enabled Business Processes, Instant & Unified Messaging and Mobility. The infrastructure is owned, operated and delivered by the provider. It typically includes self-service web portals for provisioning, management and performance/usage reporting. The provider delivers applications from a common platform and licenses the service for a monthly, recurring, subscription charge. Sample Service Providers include Webex by Cisco, MS Teams, Zoom, Vonage, Ring Central, and 8×8. UCaaS enables a workforce, be it in a remote, on-site or hybrid environment to collaborate cross-functional anywhere and at any time across the globe.