Information Technology is like dancing. Both are conversations, spreading information, beauty, and knowledge. And just like dance, IT requires seamless movement. It takes a lot of work behind the scenes to make it all look effortless. This is especially true when it comes to managing mobile devices. As the leading technology expense and asset management solution, we can help you use the language of dance to address your MMS challenges.
One of the best things about dance is that size and scale don’t matter, but coordination does. Similarly, innovative MMS solutions can provide the same level of service and support to large and mid-sized enterprises. Regardless of size, coordination, implementation and complexity all play a part.
Building Confidence and Respect for Your Organization
The tango is made up of five steps. It begins with slower, more graceful movements that then turns into a dramatic dialogue signifying power and confidence. These are the same traits organizations want to project in their IT expense and asset management strategies related to MMS.
Step 1: Help People Work Smarter through Mobile Technology
If you want to set your organization up to succeed in the face of continual MMS challenges, the best thing you can do is find a company to partner with that helps your people optimize the technology they work with so that they can help their customers optimize their technology. Whatever your field, from art to manufacturing to healthcare, mobile technology is making inroads. An organization’s IT leaders can empower employees and customers to succeed by utilizing solutions such as AI, machine learning, and automation that take the guesswork and rote tasks off their plate.
Tangoe Chief Product Officer Yaakov Shapiro puts it this way, “This gives our customers the tools needed to learn more about their expenditures and what they can do to become more profitable and more productive.”
Step 2: Shore Up Mobile Security
In a 2021 survey by Menlo Security, 76% of IT decision-makers said they believe users are more open to attack on mobile devices than they were a year ago. 55% of those same decision-makers said responsibility for mobile security belongs to the organization rather than the end-user or the mobile vendors. And how exactly does an organization do that without endless resources or spending all of its time focusing on security? Simple things like writing a BYOD policy, educating employees, and only using trusted cloud providers are the best place to start. Also, adding a UEM solution to standardize and centrally manage mobile security.
The best move though is to partner with an industry leader in MMS for an approach that combines cutting-edge software with the human touch of expert advisors. Adding
Kick, Ball Change
Like jazz dancing, the next steps in our dance move quicker, stepping beyond the box step, providing a variety of movements that keep dancers and the audience engaged and aware. It also creates floor space for improvisation. An IT organization also needs their mobile services to be nimble and able to move in multiple directions quickly to take advantage of opportunities and to easily fend off challenges early.
Step 3: Support Mission Critical Operations
All mobile devices are important to their end user on a daily basis, but certain devices, such as those related to revenue generating or revenue assurance activities, rise to the level of mission critical. Those devices need a higher level of attention to ensure continual operations. For these operations, being able to quickly get new and replacement devices into users’ hands is essential as well as offering world-class help desk support 24/7. For the organization, visibility and access into user mobile plans as well as usage statistics and billing data are necessary to power the decision making needed to keep these operations running smoothly.
Step 4: Close the Device Gap
Ten years ago, mobile devices made up only 13% of organic search engine visits. Now that number exceeds 60% and the processing power to go along with those searches has increased substantially. The gap between desktop, laptop, and mobile devices can be huge if companies don’t have a plan to avoid it. Everything can’t be done on mobile devices, but that doesn’t mean employees don’t want all of their devices to be as simple and easy to use as a mobile device. Leveraging cloud platforms and work from anywhere policies can help bridge this gap.
The Quick Step
The quick step is fast, flowing, and powerful, sprinkled with syncopations. It mirrors companies needs to build strong systems and to meet the varying needs of their employees and customers.
Step 5: Optimize Pricing Options and Opportunities
The trend in the MMS space is moving toward more variety in pricing structures after years of static, limited options. But as competition across the industry opens up more pricing opportunities, an organization needs to have systems in place to recognize and take advantage of those opportunities. Instead, we still see many companies overpaying and getting caught in the loop of billing overages and spending inefficiencies. The best way to address this issue is to partner with an MMS expert who can grow with your business and provide the human and software insights needed to jump on lower pricing opportunities.
sTangoe has long been on the leading edge of the shifting mobility landscape, and we continue to invest in enhancements that support this rapid expansion. Smartphones remain the topmost managed mobile asset in our platform; they currently account for about 65% of the mobile devices we manage across all of our customers. This is because companies continue to leverage mobility management as a unifying template for adding and managing IT assets as the business grows.
If you’re ready to take the next step, reach out today to a Tangoe partner to schedule a demo.