For nearly a decade, Tango has been in existence in Gartner’s Magic Quadrant for Managed Mobility Services. Back in 2013 when Tangoe first appeared in the Magic Quadrant, Google had just acquired Motorola, T-Mobile merged with MetroPCS, and this is what our website looked like.
As trendy companies come and go, nine years of excellence recognized by Gartner’s industry-leading research, represents the stability and industry savvy necessary to help organizations of all sizes simplify, manage, and optimize their managed mobility services in this volatile environment.
According to Gartner, the four quadrants provide “a graphical competitive positioning of four types of technology providers, in markets where growth is high and provider differentiation is distinct.”
- Leaders execute well against their current vision and are well positioned for tomorrow
- Visionaries understand where the market is going or have a vision for changing market rules
- Niche Players focus successfully on a small segment,
- Challengers execute well today or may dominate a large segment
For the 2022 Magic Quadrant, Tangoe has been named a Visionary. Their report on Tangoe says, “From a portfolio perspective, Tangoe has enhanced its Apple Global Service Exchange (GSX) ticket status, live chat automation and new hire ordering workflow. Tangoe Analytics has been launched and offers an overall view of services and associated expenses, also allowing for what if scenarios and forecast budget impacts.”
Other strengths cited include:
Device as a Service has been launched: Now available in the US with offers Europe, Asia Pacific and the Middle East available as of June 2022. Price structure is consistent globally.
Tangoe invests to better support its international client base: for instance opening a depot in Europe, expanding Apple GSX integration globally, device recycling available globally and harmonizing service desk pricing.
Meets clients’ requirements for total cost of ownership: Tangoe has expanded tools for TCO and is evolving its MMS portfolio toward a marketplace supporting an integrated and vetted community of vendors.
Every company in the magic quadrant also has cautions noted, including Tangoe. The cautions noted for Tangoe are not about our software, ability to serve our clients or lack of innovation. Gartner referenced Tangoe’s simplicity in pricing and service level agreements, but Tangoe leadership noted that pricing is not an enterprise buying criteria. Advanced service desk capabilities are nice to have but not a competitive differentiator and same holds true on the SLAs.
The report goes on to note that “Tangoe’s reputation has improved, but still varies.” In my 2022 and beyond roadmap for Tangoe, I emphasized building on this progress. Delivering the best customer experience is top priority for us. As businesses trust Tangoe to manage logistics, fulfill mobile assets, and manage their help desk, we have a tremendous responsibility to them and their employees.
Tangoe’s Managed Mobility Services is part of Tangoe One, an AI-driven solution that marries multiple data sources and integrates with existing enterprise technologies and services to give customers a 360-degree view of their mobile estate. Capabilities include mobile asset management and reconciliation, invoice management, and data reconciliation across carriers and vendors. Tangoe’s MMS is a complete solution that allows customers to see all their inventory, spend, and procurement activities via a highly configurable user interface.
Tangoe offers self-service assistance through the mobile application, including chatbot, Smart Walk-thrus, and static documentation. Help desk services are also available in 10 languages. Tangoe’s platform provides UEM, SAP, and Apple integrations as well as sourcing and logistics support, available through Advisory Services. Customers gain access to actionable automated insights, expense monitoring and management, and automated workflows and workflow management