Tangoe One Mobile for BYOD Model

Tangoe’s mobile software application is not limited to managing only a corporate liable model. In fact, enterprises are realizing increase productivity, enhanced security, time savings and reduced costs when leveraging our software and services to support a bring your own device (BYOD) model. Tangoe’s a visionary in Gartner’s Magic Quardrant for MMS and our innovative software and complementary solutions support businesses of all sizes around the globe.

What does Tangoe One Mobile in a BYOD Model do for You:

Program Management

  • Create, track and manage Bring Your Own program
  • Monitor program enrollment by user
  • Establish programs domestically and around the world
  • Track UEM enrollment of Bring Your Own Devices
  • Limit or enable eligibility based on user role or group
  • Limit devices you allow to be enrolled
  • No-touch expiration of program enrollment when employee leaves the organization

Stipend And Reimbursement Management

  • Create, track and manage Bring Your Own programs
  • Monitor program enrollment by user
  • Establish programs domestically and around the world
  • Track UEM enrollment of Bring Your Own Devices
  • Limit or enable eligibility based on user role or group
  • Limit devices you allow to be enrolled
  • No-touch expiration of program enrollment when employee leaves the organization

Self-Service Enrollment

  • BYOD Policy acceptance and reporting
  • Eligible employees enroll in BYOD programs directly in Tangoe One Mobile
  • Flexible approvals ensure appropriate program sign-of
  • Dynamic Reimbursement amounts show the user’s eligible reimbursement amount, if any
  • Automated communication to confirm enrollment and assist in enrollment in MDM or UEM follow approval

Help Desk Support Services

  • Self-Service Tangoe Mobile Platform assistance
  • Assist users’ activity requests in Tangoe Mobile
  • Provide help documentation in Tangoe Mobile
  • Facilitate understanding company policies and procedures
  • Assist in understanding details of devices, lines, and memberships
  • Support users with locating activities in Tangoe Mobile
  • Help users with scheduling or exporting Tangoe Mobile system reports
  • Bulk activity creation for administrators
  • Setting up corporate email on device
  • Logging into MDM/UEM • Remote wiping of enrolled devices via UEM, if applicable
  • Resetting passwords
  • Troubleshooting corporate email issues
  • Redirect to Customer’s internal support desk • Additional optional UEM Services available

How it Works

Tangoe Responsibilities:

  • Open a separate bank account designated for Customer funds
  • Develop EDI files necessary for submitting payments to the carriers
  • Once per month, provide detailed invoices for Customer’s initial review and approval via a web-based administration app. Invoices will include:
      • Employee ID
      • Name
      • Mobile Device Number
      • Name
  • Open a separate bank account designated for Customer funds
  • Once per month, provide a consolidated invoice for Customer payment
  • Mark invoices as “paid” in web-based administration app upon full payment from Customer
  • Initiate EDI payments to be sent to carriers for application to End User accounts
  • Mark invoices as “Reimbursements Applied” in web-based administration app once bank has processed payments
  • Send emails to End Users to notify them that payments have been sent

Client Responsibilities:

  • Allow approximately 5 weeks for development and set up
  • Establish monthly date for review of initial invoice
  • Provide a custom field in the user feed that dictates fixed reimbursement amount by employee
  • Establish guidelines for handling missed reimbursements
  • Assign a billing POC for invoice reviews, approvals and payments
  • Direct End Users to the Tangoe platform to register for Reimbursement Program
  • End Users must submit their Carrier, Billing Account Number (BAN), and phone number
  • Note: Billing cycle end dates vary by account. This may cause payments to reflect on the following month’s carrier statement. End Users are responsible for the full payment due to their carrier account.
  • Pay consolidated invoice in full upon receipt via ACH or Wire