Onboarding Made Easy with Tangoe

Dedicated Project Teams ensure fast and simple implementations.

Onboarding Report hero

Onboarding with Tangoe

Like many software implementations, identifying the need and selecting the provider is the easy part. You’ve no doubt experienced complicated, drawn-out implementations that invariably don’t meet your needs and require customization. At Tangoe, we pride ourselves and are committed to making the implementation process as streamlined and easy as possible – because we know you want to start taking advantage of the benefits of our solution.

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Tangoe Differentiators:

Speed to Install

  • Tangoe kicks off the implementation process as soon as your contract is signed. No exceptions.

  • 90 – 120 days based on program complexity

  • ~50% of our implementations are completed within 90 days

  • 90% within 120 days

Dedicated Project Team

  • Project Team lead and supporting staff

  • Weekly meetings including dashboard reviews

  • Customized plans to meet unique needs

Configurable Workflow Engine

  • Dynamic, configured with an agile workflow engine

  • Automated processes based on business needs.

  • The result? Faster set up time and customized for your requirements.

Customer Feedback

“The team went the extra mile to provide screenshots and detailed explanations of why the platform works the way it does”.

“Tangoe handled the accelerated timeline wonderfully with excellent project management tools, planning and communication from great personnel”. “The easiest TEM transition you’ll ever experience” with little to no disruption to your business processes”

5 Step Transition Plan

As a project is initiated, we don’t just give an “apples-to-apples” platform transition. We meticulously pull and map data from legacy platform(s) with you and “clean house” to ensure the information being entered into the new platform is accurate, current and approved. This important step leads to maximum visibility and control over expenses, inventory and usage and thereby can lead to greater cost savings and operational efficiencies.

Oboarding

Transition Methodology:
Here’s how it works

Phase 1: Initiation

Define roll out strategy, assign resources, gather critical requirements


» Milestone: Create Baseline Plan

Phase 2: Design

Define integration requirements, software configuration and service rules


» Milestone: Get Customer Approval

Phase 3: Configuration and Validation

Configure Software, load data and conduct QA testing

» Milestone: UAT (User Acceptance Testing) Ready

Phase 4: Client Readiness

Complete training, UAT and communicate rollout strategy


» Milestone: Go-live Notification

Phase 5: Closure

Transition to service team, rollout support process, phase out transition team


» Milestone: Project Completion

Tangoe Differentiators:

For each implementation we embark on, we set up a formal governance structure with clients centered around 5 pillars:

1.

Full engagement from each stakeholder including a Tangoe Executive Sponsor

2.

Project plans (outlining tasks and timing) are accepted and maintained – Using a digital tool which sends you reminders, with internal activities tracked in ServiceNow

3.

Scope of services are clearly identified, with critical paths and milestones constantly monitored

4.

Value and reasons to implement are clearly defined and agreed upon:

  • The business case is clearly articulated and built in collaboration with Tangoe to ensure that the solution(s) will support desired results
    .
  • Key Objective: To deliver a business case for a solution that pays for itself in ROI for not just costs, but resource and time savings as well.

5.

Potential risks are assessed, tracked and mitigation plans are presented

1.

Full engagement from each stakeholder including a Tangoe Executive Sponsor

2.

Project plans (outlining tasks and timing) are accepted and maintained – Using a digital tool which sends you reminders, with internal activities tracked in ServiceNow

3.

Scope of services are clearly identified, with critical paths and milestones constantly monitored

4.

Value and reasons to implement are clearly defined and agreed upon:

  • The business case is clearly articulated and built in collaboration with Tangoe to ensure that the solution(s) will support desired results.
  • Key Objective: To deliver a business case for a solution that pays for itself in ROI for not just costs, but resource and time savings as well.

5.

Potential risks are assessed, tracked and mitigation plans are presented

Ongoing Support

Once live, clients are assigned a Customer Success Manager (CSM) and team. This team is distributed around the globe, supporting 13 languages, and collaborates closely throughout the entire engagement. There is a formal transition program so that the CSM is fully up to speed with the specific requirements and configurations. It is their objective to ensure all your needs are met, you’re abreast of software enhancements, and they support moves, ads, changes and more. Every quarter the CSM will host a business review to share details of how your solution is working, what savings are being realized, what escalations we are processing and more.

Finally, we routinely conduct surveys to ensure we are exceeding your expectations and from day one you have a clear line of sight to our senior most leaders in the business to reach out to in time of need.

ongoing support