Today we celebrate CX Day 2022! Customer experience professionals around the globe are to be recognized for their efforts, and at Tangoe we are proud to say that we have been focused on delivering the best experience to our customers for more than 20 years.
So, what exactly is CX Day? Ten years ago, the Customer Experience Professionals Association (CXPA) declared the first Tuesday of October “a global day of celebration recognizing innovation and successes in the Customer Experience (CX) industry.”
Being one of Tangoe’s four core values, customer centricity is at the heart of everything we do. As Chief Customer Officer for Tangoe, today is especially important to myself and my team. We’re responsible for facilitating our customer’s experience throughout the company, ensuring a level of service excellence Tangoe’s customers have come to associate with our company. This is imperative because Tangoe is, by nature, a customer-centric company. Each and every one of our products is designed to provide users with an exceptional experience that improves their daily lives by saving them both time and money.
From first contact, our customer-centric approach is apparent, starting on Day One with our personalized onboarding. That thread continues throughout our time together, whether we’ve been tasked with a one-off project, or your company is integrating our full suite of solutions into its workflow. As we keep refining and expanding our services, our customers keep benefiting with the help of our expert-driven customized care.
At the heart of our offerings is our Tangoe Advisory Services (TAS) team, which provides expert analysis and support for our customers. This team exemplifies our commitment to customer centricity, working individually with businesses to better understand their needs, source new contracts or rates, audit inventory to maximize efficiencies, and consult on new technologies to improve their business outcomes. This team uncovers savings upwards of $250 million per year for the clients they work with.
But it doesn’t stop with my team! By design, each and every member of Team Tangoe – from the marketing team to legal, sales and everywhere in between – is in the business of delivering an unrivaled customer experience.
Last year, Tangoe was honored with a Gold Stevie® Award in the Best Technical Support Strategy and Implementation category at the 19th Annual American Business Awards. Furthermore, we were also recognized as the best Global Managed Mobility Services (MMS) provider by Gartner Peer Insights, a distinction reserved for vendors and products that are highly rated by their customers. It’s clear: Tangoe customers are happier than ever with our service, products, and the positive impact we’re having on their business outcomes.
Looking ahead, Tangoe is uniquely positioned to continue providing the best customer experience possible because – since pioneering today’s industry-standard technology and asset management process more than 20 years ago – we’ve collaborated with thousands of organizations big and small to solve some of the most challenging use cases imaginable.
Customer centricity is driving our business forward and underscores our mission to help businesses simplify, manage, and optimize. Furthered by our relentless pursuit of innovation and service excellence, our software and services deliver not only savings in terms of time and money, but power mission critical capabilities that are driving businesses forward into the future.