Today is Customer Experience (CX) Day—a moment to recognize the dedication of customer experience professionals and the customers they serve. At Tangoe, we’ve proudly championed exceptional customer experiences in technology expense management for over two decades, and our commitment remains stronger than ever.
CX Day was first introduced by the Customer Experience Professionals Association (CXPA) to celebrate the organizations, professionals, and customers who shape superior customer experiences. This year’s theme, “Good CX delivers better outcomes for customers, employees and organizations” reflects the wide-sweeping impact and trickle-down effect of putting customers first. When the customer experience is the business strategy, everyone benefits.
Customer-Centricity: Core to Tangoe’s DNA
At Tangoe, customer-centricity isn’t just a buzzword—it’s embedded in everything we do. As the Chief Customer Officer, I see firsthand how our focus on delivering exceptional service drives results. Whether it’s through our suite of technology expense management solutions or personalized client support, we’ve designed every interaction to enhance the customer journey and create measurable business value.
From tailored onboarding to seamless integration of our solutions, we strive to meet the unique needs of every client, ensuring they can streamline expense tracking, optimize resources, protect their IT budgets, and focus on their core business.
Here’s how our commitments come to life through exceptional service experiences:
- Tailored solutions: We don’t believe in one-size-fits-all. Every solution is designed to meet your specific needs.
- Implementation excellence: Our team does the heavy lifting and preparation work, so you can stay focused on strategic priorities.
- Management precision: Our proven processes and inventory management procedures ensure accurate, real-time information and savings recommendations for a frictionless customer experience.
But don’t just take our word for it. Clients and analysts say it best:
- “Our previous provider simply couldn’t do everything that Tangoe does. From hitting SLAs to exceeding expectations, all of Tangoe’s services have been outstanding.” Read the Linus Health case study.
- “Tangoe’s account management team has been a collaborator and true partner for our business.” – Procurement leader at a global manufacturing company
- “Tangoe does not waste any time. They pull in the right people immediately, so getting information is quick and easy. We really appreciate that.” Get the full story
Analysts agree: “Tangoe is a preferred provider due to its deep integrations with global mobile service carriers, flexible management solutions, and comprehensive lifecycle services supporting complex use cases,” says Zeus Kerravala, Founder and Principal Analyst at ZK Research.
A Company-Wide Dedication to CX Excellence
Delivering exceptional customer experience isn’t confined to one team—it’s a company-wide mission. Every department at Tangoe, from marketing to legal to product development, is committed to providing unparalleled service. And the accolades speak for themselves:
- Customer Service Department of the Year: 2024 Bronze Stevie Award for
Tangoe revolutionized the process of building an IT inventory, automating manual work to accelerate time-to-insights. Through this effort, Tangoe increased productivity 300% allowing its support teams to help clients update their IT service information more often and improve data hygiene. Learn more
- Best Technical Support Solution: 2024 Gold Stevie Award
Tangoe’s Customer Success team also redefined success to deliver unparalleled overall service that retains clients year after year. As a result, Customer Service Manager ratings from customers increased to a new high, and Tangoe’s Net Promoter Score has soared to become the industry’s best in class, increasing by 25 points. Learn more - Top Cloud Managed Service: 2024 Stratus Award
Tangoe unites customizable software with fully managed services, so IT and finance leaders can enact the FinOps framework with less impact on their in-house resources. Our service stands above the competition with AI-powered software, deep visibility into cloud environments, superior experiences, and proven client results. Learn more
A Look to the Future
For nearly 25 years, Tangoe has been a trusted partner in technology expense and asset management, helping organizations of all sizes tackle complex challenges across their IT ecosystem. Our unwavering focus on customer-centricity drives success for our clients and employees today and into the future.
As we celebrate CX Day 2024, I want to extend my deepest thanks to our team for their dedication and to our customers for their trust. Your commitment fuels our innovation, and together, we’re propelling businesses forward.
Happy CX Day!