Responsible AI at Tangoe

Tangoe uses artificial intelligence to enhance operational efficiency, automate insights, and improve customer outcomes while maintaining a strong commitment to security, privacy, transparency, and human oversight.

Our AI program is governed through a formal AI governance framework that defines how AI solutions are reviewed, approved, deployed, monitored, and continuously improved. Every new AI use case undergoes an appropriate level of review based on the nature of the technology, data involved, security requirements, contractual obligations, and business impact.

Protecting Customer Data

Protecting customer information remains foundational to our approach to AI.

• Customer data is not used to train public AI models.
• Customer environments and data remain logically separated.
• AI solutions are subject to security, privacy, and data protection reviews.
• Human oversight is incorporated where appropriate to ensure accountability and accuracy.
• AI usage is governed by policies, review processes, and audit controls designed to align with contractual, regulatory, and security obligations.

Governance and Oversight

Tangoe maintains dedicated governance and compliance processes for AI initiatives. Cross-functional stakeholders from Compliance, Legal, Security, Privacy, Product, and Technology collaborate to evaluate new AI capabilities, review potential risks, and ensure AI solutions are implemented in accordance with company policies and customer commitments.

Transparency and Control

We recognize that organizations have different requirements regarding AI adoption. Tangoe works with customers to address contractual, regulatory, and security considerations and provides transparency regarding how AI-enabled capabilities are used within our solutions.

If you have questions about Tangoe’s approach to responsible AI, including governance, security, or customer data protection, please contact us at [email protected].