Tangoe Earns Silver Stevie® Award for 2026 Customer Service Department of the Year

Recognition reflects Tangoe’s disciplined approach to customer success, operational execution, and measurable customer outcomes 

INDIANAPOLIS, IN – April 28, 2026 – Tangoe™, a leader in IT Expense Management (ITEM) for more than two decades, today announced it has been named a winner of a Silver Stevie® Award in the Customer Service Department of the Year category in the 24^th Annual American Business Awards®.

The recognition reflects a year in which Tangoe’s Customer Success organization sharpened execution, improved customer outcomes, and strengthened retention. For enterprises evaluating technology expense management partners, it signals what customers can expect: a service organization built around accountability, transparency, and outcomes that matter to the business.

“This award belongs to a team that puts our customers first, embraces enterprise complexity, and knows how to turn service into measurable business value,” said Mark Desautelle, Chief Revenue & Customer Officer at Tangoe. “When our customers succeed, when they have visibility, control, and a partner they can count on, that’s when we know we’ve done our job. That’s the kind of operational maturity this recognition reflects.”

Among the measurable outcomes recognized by the Stevie Awards judges:

• 18% year-over-year increase in Net Promoter Score 
• Improvement across nine core customer satisfaction metrics  
• 20% year-over-year increase in customers adopting a second or third Tangoe solution  

Supporting enterprise customers across telecom, mobile, and cloud environments, Tangoe’s Customer Success team operates in a uniquely complex global setting. The organization serves enterprises across more than 200 countries and territories, helping IT, finance, and procurement professionals manage billions in technology spend and process hundreds of thousands of invoices each month.

In 2025, Tangoe restructured its Customer Success organization around a straightforward premise that customers should never have to chase their vendor for answers. It revamped its service model to advance three capabilities that directly benefit customers: earlier detection of account risk so problems are caught before they escalate; faster cross-functional response so issues don’t stall at organizational boundaries; and an enhancedCustomer Success Operations function so the support experience scales consistently as customer environments grow in complexity.

The Stevie Award recognition also underscores the role Tangoe’s Customer Success team plays across the broader Tangoe One platform. Enterprises managing telecom, mobile, and cloud spend rely on Tangoe not only to reduce costs and eliminate billing errors, but to maintain visibility and control as their technology environments grow. The Customer Success team is how that promise is kept after the contract is signed.

Tangoe has been recognized with four previous Stevie Awards since 2021 for both customer service and technical support excellence. This year’s honor reflects the company’s continued investment in structured customer health management, cross-functional accountability, and scalable operations capabilities that underpin the full Tangoe One platform experience for enterprise customers worldwide.

About Tangoe

Tangoe pioneered technology expense management more than 25 years ago, and today we’re the industry leader driving innovation through AI-powered automation, 70+ patents, and the largest ecosystem of global partners. We specialize in helping enterprises of all sizes save money, utilize IT resources more effectively, and gain visibility and control over their spending and mobile devices. With the industry’s first complete solution for telecom, mobile, and cloud cost optimization alongside the largest technology spend under management, Tangoe is the preferred partner for those seeking cost savings, financial predictability, and ROI for digital innovation. Visit us at Tangoe.com and on LinkedIn.