Data Collected During On Boarding (Implementation) and In-life Services

Once the contract is signed, Tangoe’s implementation teams will initiate the design and build of the databases required to provide your services by requesting in scope data.  This data will be updated and changes reflected based on information that continues to be provided throughout the duration of the services.

Data CategoryData TypeData Source/s
Employees’ dataName of your current employeesYour Organization or vendor
Title of your current employeesYour Organization or vendor
Email address of your current employeesYour Organization or vendor
Phone numbers (landline) of your current employeesYour Organization or vendor
Phone numbers (mobile) of your current employeesYour Organization or vendor
Job title of your current employeesYour Organization
Organizational charts and reporting structures of your current employeesYour Organization
Your cost centresYour Organization
Your cost centre hierarchyYour Organization
Employee number of your current employeesYour Organization
Employee employment statusYour Organization
Work location of your current employeesYour Organization
Line managers of your current employeesYour Organization
Telecom vendor & other third-party information (account listing)Company name of your telecom vendorsYour Organization or the vendor/ third-party supplier
Name of your telecom vendor contacts (Account managers)Your Organization or the vendor/ third-party supplier
Phone number of your telecom vendor contacts (Account managers)Your Organization or the vendor/ third-party supplier
Email address of your telecom vendor contacts (Account managers)Your Organization or the vendor/ third-party supplier
Telecom vendor invoice remittance informationYour Organization or the vendor/ third-party supplier
Vendor billing data including summary, invoice and call detail recordsYour Organization or the vendor/ third-party supplier
Billing detail including location of call origin and destinationYour Organization or the vendor/ third-party supplier
Device information including IMEI, SIM details, service plan detailsYour Organization or the vendor/ third-party supplier
Vendor account statements and payment ledgersYour Organization or the vendor/ third-party supplier
Systems’ & Management DataIP AddressesDirectly from your employee’s usage of Tangoe’s systems
Anonymous, aggregate management and statistical dataAnonymous, aggregate management and statistical data
User satisfaction surveys (post implementation & ongoing)Directly from your employee
Mobile policy acceptanceDirectly from your employee
Tangoe platform login, passwordYour Organization
CurrencyYour Organization or vendor
Financial reporting for invoicingFrom Tangoe’s systems
Systems User ID & systems profileSystem generated
System logs, traffic data, transmission data, and tracking dataGenerated by Tangoe Platform
Audit records, user interactions with the system including access logs, acknowledgement or acceptance records and change logsGenerated by Tangoe Platform
Allocation StringGenerated by Tangoe Platform
Service Dependent:
Employees’ data
Audio recording of a service desk phone callDirectly from your employee
Approval levelYour Organization
Shipping addressYour Organization
Service desk requests or complaintsDirectly from your employee
Credit card details, employee home addressDirectly from your employee
Your office(s) informationAddress of your current officesYour Organization