Anyone who manages their enterprise’s vendor connectivity expenses knows how laborious the process can be, especially the back-and-forth of updating or correcting data to make sure bills are accurate.Teams get buried in email chains over things that should take minutes, putting more important and strategic work on the backburner.
Tangoe helps lighten this load as part of our comprehensive telecom vendor expense management services. We’ll comb through every vendor invoice, flag discrepancies, and coordinate with the right people to ensure bills are received, accurate, and paid. It saves a lot of time and effort, and now it’s even better with our new Data Requests dashboard powered by automated invoice exception processing.
Customers say this new service gives them greater control over their exceptions and significantly reduces the back-and-forth emails that used to slow them down.
What’s New (and Why You’ll Love it)
Instead of chasing information across emails or waiting for updates from your support analyst, you’ll now get notified via email with a link to your Tangoe Home portal. This brings you to a clean, organized dashboard called Data Requests.
In it is a complete list of the exceptions where our team needs information for invoice processing. Missing allocation or cost center? You can take care of it right there. You can also choose how many notifications you receive daily, letting you handle exceptions in the way that works best for you. As a dedicated exception handling hub, Data Requests provides more of what you want: visibility, simplicity, andcontrol.
In addition to submitting updates directly via the Data Requests user interface, you can download a pre-populated template, fill in the highlighted fields, and upload it again – great for bulk updates. From there, the system syncs instantly. Everything is live, visible, and confirmed in real-time.
There are two main roles for this new service:
- Administrator: Has full visibility into all pending requests and can set up notification preferences for the team.
- User: Sees only the requests assigned to them and can customize their own notification settings.
Getting started is simple. To access this new service, simply submit a support ticket to Tangoe letting us know your user role (Administrator or User) and who you would like to receive Data Request access. Once you’re set up, you’ll receive a link to start using the Data Requests dashboard inside Tangoe Home. From there, you can jump right into managing requests in real-time.
Exception Scenarios: Examples
Every data request you receive ties back to a specific scenario. You’ll see what triggered the exception and what Tangoe needs from you to keep the invoice moving.
Here are some common scenarios our customers encounter.
- Missing Allocation Code (MAC): A line item is missing a cost center or general ledger, or the one listed is inactive or invalid. You’ll see a prompt in the dashboard to provide the correct cost center or GL, or to activate or create a new one.
- Remit Address Mismatch (RAM): A vendor’s remit address doesn’t match what’s currently in the system. You’ll be prompted to confirm or update the address directly in the form, or request to reactivate or add a new one.
The Five Advantages You Instantly Get
- Improve efficiency with real-time visibility that shows exactly what needs attention and what’s already handled.
- Reduce time spent on emails by taking control of your exception communication frequency.
- Ensure compliance with role-based permissions, ensuring employees have visibility only to the exceptions they’re meant to.
- Reduce errors with automation that removes manual keying.
- Resolve exceptions in minutes so invoices get approved and vendors get paid faster.
You’re in the Driver’s Seat
Tangoe’s Data Requests dashboard makes exception handling as simple as it should be. At any time, you can assign tasks to your team, set role-based permissions so the right people see the right things, and choose how often you get notifications (and who gets them). Fewer manual touchpoints mean fewer errors, fewer late fees, and fewer “Can you resend that?” situations. You’ll spend less time managing exceptions and more time moving the business forward.
Ready to Try It?
Want to break free from the cycle of manual handling? If you’re a customer, reach out to Tangoe Support to get the Data Requests dashboard activated in your Tangoe Home account. Otherwise, reach out to our team to learn more about this and all the other advantages you get with Tangoe’s technology expense management services and solutions.