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Tangoe Call Accounting

Asian woman in leather jacket and glasses talks on a cellphone while sorting through business documents

Looking for an enterprise call analytics service that actually leads to cost savings? Congrats, you’ve found it.

Automation-enriched call allocation solutions within Tangoe One support better call budgeting, forecasting, and regulation compliance. Our technology handles different call record layouts like PBX, VoIP, 5E AMA data, Skype for Business, MS Teams, and HCL Sametime. And our experts help you interpret the data.

Call accounting is part of our advanced usage management capabilities for telecom, mobile, and cloud. Read the solution summary below, and download the solution sheet to save for reference.

Capabilities of Our Call Accounting Software

Unified, global data. See all expenses in one place, including voice, video, data, mobile, conferencing, remote access, and cloud!

Call detail recording. Monitor system usage, unauthorized use, and call time through CDR. Validate invoices and predict future needs.

Optimization. Review call center queue time and Toll Free analytics to improve resource allocation and call accounting process.

Telecom chargeback. Chargeback to business units across the whole enterprise – without hassle. Discover and fix any billing errors.

Re-billing. Process electronic wholesale and retail data to accurately re-bill end users in the right business units.

Reporting. Report on communications usage data from any department, person, contract, and geography – in any language and currency.

Bill Pay+. Robust pricing and allocation algorithms allow for accurate invoice validation. And we can even pay your bills for you.