Today, most global enterprise organizations use Telecom Expense Management solutions with 89% of them having invested in a Telecom Expense Management (TEM) solution provided by a third party. Of these organizations, 67% choose to manage their telecom expenses internally using technology from a TEM provider. 21% formally outsource their TEM to a third party solution provider. What’s driving this near-universal adoption? And do these solutions lead to long-term success?
The 2018 worldwide TEM survey published by IDC revealed that the highest-rated reasons for investing in a TEM solution are optimizing expenses and maintaining control of expanding telecommunications expenses.