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Tangoe Reminds Companies That March Madness and Masters Tournament May Bring April “Bill Shock”

Release date: 4/6/2012

ORANGE, Conn.–(BUSINESS WIRE)–Tangoe, Inc. (NASDAQ: TNGO), a leading global provider of Communications Lifecycle Management (“CLM”) software and related services, reminds companies that the close of college basketball’s March Madness tournament and the start of professional golf’s The Masters can lead to mobile “bill shock.” According to a study from Modis, 42 percent of IT professionals said their networks are impacted by the NCAA basketball tournament and ESPN has cited that the 2011 Masters tournament averaged 3,500,000 viewers. As basketball and golf fans across the country tune into these games on their mobile devices, companies may find themselves with an unexpected rise in their mobile costs. Employees streaming video of the events on their company-liable mobile devices can cause them to exceed their contracted data plan usage that often lead to mobile “bill shock”. Avoiding and preventing these excessive costs has historically been a challenge for employees and mobility managers, but new cost management capabilities from Tangoe provide real-time cost monitoring solutions that allow organizations to avoid and prevent plan overages and excessive roaming costs before they are incurred —thereby eliminating bill shock.

WHAT: This month, companies will start to feel the effects of the March Madness tournament, but there is still time to prevent the same issues during The Masters. The Masters is scheduled for the first full week of April and is the first of the majors to be played each year. With Tiger Woods recent victory at the Arnold Palmer International, there is speculation that he could win the tournament for the first time in seven years which will certainly be a major draw for this year’s tournament.

WHEN: The Masters Tournament, April 2 – 8

HOW: “Bill Shock” best practices:

  • Implementing mobile policies that clearly define how employees are to use their mobile devices
  • Manage application downloads through a company app store to prevent unauthorized apps from being downloaded
  • Ensure all personal devices are approved before using a company network to prevent networks from crashing
  • Mobile usage needs to be reevaluated every 6-12 months to reflect usage fluctuations
  • Users should notify IT/telecom admins in advance of international travel
  • Purchase a roaming bundle before trips
  • Purchase local SIM cards for extended trips
  • Educate users about using Wi-Fi
  • Have users self-manage; e.g.: monitor real-time usage
  • Utilize real-time expense management solutions in the enterprise to prevent:
    • Cost overruns
    • Unsanctioned or out-of-plan international roaming
    • Non-optimal roaming bundles
    • Excessive usage
    • Off-hour usage
    • Usage in inappropriate locations, etc.
    • Usage on lost/stolen devices with GPS tracking

About Tangoe

Tangoe (NASDAQ: TNGO) is a leading global provider of Communications Lifecycle Management (CLM) software and services to a wide range of global enterprises. CLM encompasses the entire lifecycle of an enterprise’s communications assets and services, including planning and sourcing, procurement and provisioning, inventory and usage management, invoice processing, expense allocation and accounting, and asset decommissioning and disposal. Tangoe’s Communications Management Platform (CMP) is an on-demand suite of software designed to manage and optimize the complex processes and expenses associated with this lifecycle for both fixed and mobile communications assets and services. Tangoe’s customers can also manage their communications assets and services by engaging Tangoe’s client service group.

Additional information about Tangoe can be found at Tangoe is a registered trademark of Tangoe, Inc.