Results-focused customer initiative to be led by Robert Whitmore
ORANGE, Conn., March 9, 2006—Tangoe, Inc., the leading global provider of enterprise telecommunications expense management (TEM) software and services, today announced the creation of the TEM industry’s first model for total customer satisfaction, the Tangoe Center of Excellence. Providing end-to-end account management to Tangoe’s growing list of Global 2000 customers and value added partners, the Center of Excellence will serve as a results-focused bridge between Tangoe’s sales, service, and product divisions, to better balance complex technical requirements with customer needs and enhance the delivery of Tangoe’s world-class software and services.
Appointed to head this new initiative as vice president of customer solutions is Robert Whitmore, formerly of Meta Group, who joined Tangoe in January, 2006. Whitmore is focused on the development, implementation, and management of strategic and functional activities and programs geared towards further optimizing the value that Tangoe clients experience throughout the analysis, implementation, product support, and relationship management processes.
“The primary focus of the Center of Excellence is to ensure that all Tangoe client and partner needs are met at every level, from pre-sales through post-implementation,” said Tangoe president and CEO Al Subbloie. “The creation of a center of excellence stems from our belief that Tangoe’s success rests firmly on the success and satisfaction our clients achieve. With his extensive business and telecommunications experience and his passion for operational excellence, Robert is ideally qualified to manage this high-level initiative.”“The Center of Excellence will drive the maximum customer value from Tangoe’s solutions and services,” says Whitmore. “By acting as an advocate for the client and working in concert with Tangoe’s sales, service, and product management teams, we will proactively manage client expectations and enable optimal end-to-end results from every solution. Our charter to establish consistent communications and timely management of all client needs also includes working with Tangoe’s growing network of global partners to support their sales and ensure smooth and effective implementations.”
Tangoe, Inc., the global leader in Telecom Expense Management (TEM) solutions, develops and supports software products and consulting services that enable organizations to better understand, manage, and control their enterprise-wide voice, data, and wireless telecommunications services and their costs. Tangoe’s flagship software product, the Communications Management Platform (CMP), provides a technology foundation that enables dramatic cost reductions, which significantly contribute to organizational profitability. Fortune 1000 organizations nationwide depend on Tangoe software and services to optimize their telecommunications expense management processes. Named for two consecutive years as a Deloitte Rising Star, Tangoe is headquartered in Orange, Connecticut and provides solutions in the United States through direct and partner sales channels, and internationally through partner sales channels.
Additional information about Tangoe products, services, and partners can be found at tangoe2016.wpengine.com, or requested via e-mail at firstname.lastname@example.org, or by calling (203) 789-0088.
Tangoe is a registered trademark of Tangoe, Inc.