News

Tangoe Launches CommCare Services for Fixed and Mobile Lifecycle Communications Management

Posted on: September 24, 2007
Release date: 9/24/2007

Industry leader delivers suite of technology-driven managed services that provide best-of-breed functionality, solution scalability, and rapid ROI

ORANGE, Conn., September 25, 2007 — Tangoe, Inc., a leading global provider of enterprise communications lifecycle management software and technology-driven solutions, today announced the availability of CommCare™ managed services, a suite of services for managing all processes associated with fixed, mobile, and converged communications.Delivered through Tangoe’s patented technology platform, CommCare services provide clear advantages to organizations that seek rapid solution implementations and ROI, adaptability to unique organizational needs, best-of-breed functionality, and scalability for future growth and solution expansion.

Adaptable to meet large enterprise needs, CommCare services are built upon Tangoe’s patented technologies and are available to corporations as an ASP model in three pre-packaged component layers-Base, Enhanced, and Premium. These layers deliver increasing amounts of functionality and are capable of rapidly aiding the management of an organization’s fixed and mobile communications, from simple invoice capture and processing to a full range of complete outsourced services. With world-class Service Level Agreements (SLAs) defined for each service offering, CommCare establishes the highest standards of measured and reportable performance in the industry. In addition, CommCare managed services are delivered to clients through a highly secure, fully redundant hosting environment that ensures maximum operational performance and reliability. Using CommCare, clients can rapidly gain enhanced visibility, understanding, and control of their fixed and mobile communications processes without heavy investments in technology infrastructure and staff expertise.

“In a recent Aberdeen market study, “The Cost of Not Acting: The Total Telecom Cost Management Benchmark Report”, 82 percent of our respondents stated that gaining visibility and control of their communications assets remains a top organizational challenge,” said John Mazur, IT analyst for Aberdeen Group. “Correspondingly, companies are actively seeking solutions for better managing both fixed and mobile communications costs. For these companies, a well-defined, technology-enabled managed service solution should be considered as a means to address that challenge.”

“As a suite of technology-driven, care-based services, CommCare provides Tangoe’s clients with unparalleled convenience, pre-packaged functionality, industry expertise, rapid implementations, and faster ROI,” stated Al Subbloie, president and CEO of Tangoe. “Because CommCare is built on a technology-based platform with fully integrated fixed and mobile capabilities, it is completely scaleable to meet both the immediate and future the needs of any organization. For example, businesses can choose to solve their largest problem first and then expand their solutions to encompass new processes or communications technologies in a fashion that best meets their unique needs.”

CommCare’s Multi-layered, Pre-packaged Services

CommCare’s services consist of five service offerings arranged in three distinct and structured layers of increasing service levels.

Base – The Base layer of CommCare is an entry-level offering for organizations with the expertise and desire to handle invoice management processes utilizing a combination of ASP technology and their own internal staff. In the Base offering, Tangoe receives and loads fixed and/or mobile carrier invoices for the client; the client performs the remaining invoice management functions including cost center allocations, invoice approvals, invoice payment, and accounts payable data exchange.

Enhanced – Built upon the CommCare Base layer, CommCare Enhanced provides full service invoice management outsourcing, from bill management and assurance testing through allocation, payment, and dispute resolution-all delivered by Tangoe staff. Using Enhanced level services clients gain enterprise-wide access to a standard set of reports providing analysis of communications, costs, use, and trends. CommCare Enhanced customers have full visibility into the invoice management process and participate at multiple process steps including: approvals, payments, AP/GL code management, reporting and analysis, and more.

Premium – Building upon both Base and Enhanced services, CommCare Premium is ideal for companies looking to outsource the complete lifecycle management of their fixed, mobile, or combined fixed and mobile communications. CommCare Premium extends enhanced invoice processing to lifecycle management and is offered in three versions based on the specific communications technology being managed:

Premium Fixed – Services for fixed-line management including procurement, rate benchmarking, and management of contracts and inventory.

Premium Mobile – Services for mobile management including device procurement, rate plan optimization, and policy enforcement.

Premium Integrated – Services for both fixed and mobile management feature integrated technology and services for comprehensive communications.

Professional Services – Available to both CommCare managed service clients and non-CommCare clients is a comprehensive array of one-time and/or ongoing professional services including: strategic telecom assessments, historical billing audits, inventory rightsizing, mobile policy development, carrier contract negotiations, help desk support, mobile device management, staff augmentation for on-site support, and custom reporting and analysis.

“With the release of CommCare managed services, Tangoe has responded to the market’s requests for a better way to secure services that manage the complete lifecycle of both fixed and mobile communications,” stated Al Subbloie. “We are encouraged by the enthusiastic response the CommCare suite of solutions has received from our clients and prospects.”

About Tangoe, Inc.

Tangoe, Inc., a global leader in telecommunications lifecycle solutions, provides software and technology-driven services that enable global organizations to procure, manage, and control their fixed, mobile, and converged communications assets and their costs. Tangoe’s software and service solutions are built upon patented technologies that enable dramatic cost reductions and process efficiencies which significantly contribute to organizational profitability. Global 2000 organizations worldwide depend on Tangoe solutions to more effectively manage their telecommunications processes. In 2007, Tangoe was named no. 149 on the Entrepreneur Hot 500 ranking of America’s fastest growing companies. In 2006, Tangoe was No. 105 on the Inc. 500 list of fastest growing private companies, ranked No. 64 on Deloitte’s Fast 500, and was named the second fastest growing Connecticut technology company in the Deloitte Technology Fast 50. Tangoe has offices in Orange, Connecticut, Austin, Texas, and Manchester, England, Tangoe provides solutions in the United States through direct and partner sales channels, and internationally through a global network of certified business partners.
Additional information about Tangoe, its CommCare services, patented technologies, and business partners can be found at tangoe2016.wpengine.com, or requested via e-mail at sales@tangoe.com, or by calling (203) 859.9300.
Tangoe is a registered trademark and CommCare is a trademark of Tangoe, Inc.

$38+
Billion

of spend under
management

7.5+
Million

devices managed
globally

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