“As the premier supplier of mobile management solutions, Tangoe recognized the need for solutions at the device-level,” said Tangoe president and CEO Al Subbloie. “The addition of MDM capabilities enhances and extends Tangoe’s already strong value proposition for fixed and mobile communications asset management. Tangoe’s CommCare™ solutions manage many of the challenges inherent in today’s mobile environment, from device procurement to optimizing billing charges, to managing complex carrier relationships. But we saw an opportunity in providing tools to manage the actual device and its applications.” Continues Subbloie, “Many IT and telecom departments are procuring, kitting, loading, shipping, and supporting smart devices. As a result of this acquisition, Tangoe clients can now utilize MDM technology and services that minimize mobile device costs and constraints, enable rapid enterprise-wide device deployments, improve device application change management, increase understanding and control of real-time device usage, and facilitate enterprise-wide device migrations.”
The continuing explosion of smart device usage in the enterprise has led to a significant increase in the need to more efficiently manage the distribution, usage, and security of the actual devices, the enterprise data residing on the devices, and the applications running on the devices. The addition of MDM capabilities now enables an organization to manage, through a single solution provider, all aspects of its mobile communication environment including: procurement, invoice processing, rate optimization, end user help desk support, device activation and deactivation, device network and application management, and device and data security.
Using Tangoe’s MDM solution, employees can provision and support their own devices and applications without help desk intervention. Similarly, IT departments and mobile communications administrators can now effectively manage their entire mobile network from one centralized interface. These capabilities yield dramatic reductions in the demands placed upon enterprise help desk resources, drastically reduce user downtime, and significantly improve change management abilities for mobile network administrators. Tangoe’s MDM solutions enable a comprehensive range of solutions from self-service activations, application loading and control, device inventory, and data and device security. In addition, over-the-air management provides clients with unparalleled access and control of their enterprise smart devices without the need to physically handle or configure each unit.
With the capability to support multiple wireless platforms (including Blackberry Enterprise Server, Windows Mobile, Good Mobile Messaging, iPhone, and others), Tangoe’s MDM solutions offer capabilities for any enterprise smartphone, are enabled for any carrier, and support leading messaging platforms. MDM is delivered via a single server that integrates with the customers’ device servers and corporate directory. Accessed via an easy-to-use portal environment, over-the-air management functionality is made available to both end users and to system administrators through a web interface. All interactions with the device are handled in a secure environment. Enterprises have access to services such as:
- Self serviced or centrally administered activations
- Usage reporting by individual or group
- Device attributes and device status updated on predetermined schedules
- Individual or group application changes on smart devices
- Denial or removal of non-approved mobile applications
- Server load balancing and application throttling to optimize network management and minimize client help desk calls
Tangoe, Inc., a global leader in communications lifecycle management solutions, provides software and technology-enabled services that help global organizations to procure, manage, and control their fixed, mobile, and converged communications assets and their costs. Tangoe’s software and service solutions are built upon patented technologies that enable dramatic cost reductions and productivity improvements, which significantly contribute to organizational profitability. Global 2000 organizations worldwide depend on Tangoe solutions to more effectively manage their fixed, mobile, and converged telecommunications processes. In 2007, Tangoe was named No. 149 on the Entrepreneur Hot 500 ranking of America’s fastest growing companies, the fifth fastest growing Connecticut technology company in the Deloitte Technology Fast 50, and in 2008 Tangoe was named number 75 in the top 100 communications companies on the Inc. 5000 list. Tangoe has offices in Connecticut, Texas, Massachusetts, New Jersey, and New York. Tangoe provides solutions in the United States through direct and partner sales channels, and internationally through a global network of certified business partners.
Tangoe is a registered trademark and CommCare is a trademark of Tangoe, Inc.