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Tangoe Expands Mobile Support Services Across the Globe

Release date: 9/24/2013
New support services provide on demand, follow the sun help desk and device support for enterprises
ORANGE, Conn. — September 24, 2013 — Tangoe, Inc. (NASDAQ: TNGO), a leading global provider ofCommunications Lifecycle Management (CLM) software and related services, today announced the expansion of its Managed Mobility Services (MMS) offering with enhanced Mobile Support Services. Tangoe’s Mobile Support Services are available globally and provide the capabilities, service levels, availability, language support, quality assurance and response times enterprises need to compete in the always on, always available, always now world.“Mobile computing has become the de facto platform for enterprise employees who have become more and more mobile, making it mission critical to have employee devices always working, on and available. When devices are down, it cuts into employee productivity and ultimately company revenue,” said Jim Carroll, VP Managed Mobility Services at Tangoe. “Due to the increasing market demand for on-going support to match the increasing levels of mobility – while still maintaining control over expenses – we have expanded our support service capabilities for our customers globally.”
Tangoe’s Mobile Support Services are designed to ensure that clients’ mobile products and services will work when employees need them, and that challenges will be addressed quickly and proactively. This can only be accomplished when organizations continually monitor usage and device costs and maintain the security and policies governing the devices from anywhere around the world.To help support this market demand and need, Tangoe has developed the following services for customers:

  • Follow the Sun Support: Tangoe’s Mobile Support Services are available in 18 languages and dialects across North America, Europe, APAC and LATAM with support in the Middle East and Africa expected to be available in 2014. Tangoe provides follow the sun support from eight call centers that span the globe.
  • VIP Support Service: VIP support is now available for all customers regardless of budgets or support level subscription.  With VIP support, Tangoe’s customers gain quicker response time to calls and access to senior support staff for assistance with voice, data, SMS and other third party applications. Subscribers of the VIP support also enjoy Enhanced Quality Assurance controls, ensuring a second review by an experienced agent to check for accuracy and caller satisfaction.
  • Remote Access: Enhanced software technology for complete remote access into end users’ smartphones or tablets for hands free troubleshooting, enabling immediate resolution of issues related to roaming, call quality, voicemail access and issues with inbound or outbound calls. Tangoe’s Remote Access service shortens issue resolution time for its enterprise customers, improves both efficiency and mobile end user satisfaction.

These support services benefit multinational as well as regional enterprises operating around the globe, with the level of technical support needed to provide measurable, reliable outcomes for customers. For more information, please visit:
About Tangoe
Tangoe (NASDAQ: TNGO) is a leading global provider of Communications Lifecycle Management (CLM) software and services to a wide range of global enterprises. CLM encompasses the entire lifecycle of an enterprise’s communications assets and services, including planning and sourcing, procurement and provisioning, inventory and usage management, mobile device management, invoice processing, expense allocation and accounting, and asset decommissioning and disposal. Tangoe’s Communications Management Platform (CMP) is an on-demand suite of software designed to manage and optimize the complex processes and expenses associated with this lifecycle for both fixed and mobile communications assets and services. Tangoe’s customers can also manage their communications assets and services by engaging Tangoe’s client service group.

Additional information about Tangoe can be found at Tangoe is a registered trademark of Tangoe, Inc.

Forward-Looking Statements
This press release contains forward-looking statements that involve substantial risks and uncertainties. All statements, other than statements of historical facts, included in this press release regarding our strategy, future operations, future financial position, future revenue, projected costs, prospects, plans and objectives of management are forward-looking statements. The words “anticipate,” “believe,” “estimate,” “expect,” “intend,” “may,” “plan,” “would,” “target” and similar expressions are intended to identify forward-looking statements, although not all forward-looking statements contain these identifying words. These forward-looking statements include, among other things, statements about the anticipated availability of our Mobile Support Services in the Middle East and Africa in 2014. We may not actually achieve the expectations disclosed in our forward-looking statements, and you should not place undue reliance on our forward-looking statements. Actual results or events could differ materially from the expectations disclosed in the forward-looking statements we make. More information about potential factors that could affect our business and financial results is contained in our Quarterly Report on Form 10-Q as filed with the Securities and Exchange Commission on August 9, 2013. Additional information will also be set forth in our future quarterly reports on Form 10-Q, annual reports on Form 10-K and other filings that we make with the Securities and Exchange Commission. We do not intend, and undertake no duty, to release publicly any updates or revisions to any forward-looking statements contained herein.