Release date: 10/27/2014
ORANGE, Conn.–(BUSINESS WIRE)–Tangoe, Inc. (NASDAQ: TNGO), a leading global provider of Connection Lifecycle Management (CLM) software and related services, today announced the expansion of its global operations and high customer satisfaction rates for its help desk services. Tangoe has experienced significant growth of its operations and support centers, most recently in Latin America (LATAM). Tangoe offers customers around the world, 24×7 follow-the-sun help desk support, with the capabilities, service levels, language support, and response times needed for today’s connected enterprise. With these comprehensive services, the company is reporting a 92 percent customer satisfaction rate for its global help desk services.
“In today’s fast-paced mobile business world, device down-time can significantly impact employee productivity and the enterprise’s bottom line,” said Jim Carroll, VP Mobility Managed Services, Tangoe. “It is our mission to support our customers’ complex global mobile environments. Through our complete help desk services, we ensure that our customers’ employees have access to support anytime, anywhere, allowing our customers to continue operating efficiently.”
In the last year, Tangoe has seen operations in LATAM grow by 63 percent, and the number of mobile devices under Tangoe management in LATAM increase by 220 percent. The company has continued to expand its MatrixMobile capabilities within the region, providing help desk services and device logistics to enable customers to understand, control and manage their mobile infrastructure and transform their mobile environments.
“We are seeing major growth in demand in Latin America, and Brazil in particular, from customers who are seeking innovative solutions to manage their growing and complex mobile environments,” said Doug Rutherford, SVP for Latin America, Tangoe. “We continue to demonstrate our commitment to our customers in Brazil and across all of Latin America, and are excited to announce expanded operations and support in the region.”
Additionally, Tangoe will participate in a leading industry event, Gartner Symposium/ITxpo 2014, which will gather CIOs and senior IT executives to discuss how to realize, build and optimize digital opportunities, move digital business from theory to practice, and evolve their own IT leadership in the new digital business world. Tangoe will be speaking about “Empowering the Enterprise” at the Technology Theater. The event is taking place October 27-30 at the Sheraton Sao Paulo WTC Hotel.
Tangoe (NASDAQ:TNGO) is a leading global provider of Connection Lifecycle Management software and services to a wide range of global enterprises and service providers. The company’s Connection Lifecycle Management technology, Matrix, is an on-demand suite of software and services designed to turn on, track, manage, secure, and support various connections in an enterprise’s connection lifecycle, including mobile, fixed, machine-to-machine, cloud software and services, enterprise social, and IT connections. Additional information about Tangoe can be found at tangoe2016.wpengine.com.
Tangoe is a registered trademark of Tangoe, Inc.