How Tangoe Can Collect Data

Standard Service Data

Data TypePortals and ApplicationsSecure File Transfer Protocol (SFTP)Emails and Other Media
Employee DataDirectly from your vendor’s portalShared on your Secure File Transfer Protocol (SFTP) site(s)Emailed by you (your employees)
Directly through Tangoe’s system(s)Shared on your Vendor’s Secure File Transfer Protocol (SFTP) site(s)Emailed by your vendor(s) or other third party
Tangoe’s supplier system(s)Shared on through Tangoe’s Secure File Transfer Protocol (SFTP) site(s)Compact Discs (CD) from you
Compact Discs (CD) from your vendor(s)
Through telephone discussions with your employees and your vendor(s)
Through interactions with your other third party suppliers
Billing DataDirectly from your vendor’s portalShared on your Secure File Transfer Protocol (SFTP) site(s)Emailed by you (your employees)
Directly through Tangoe’s system(s)Shared on your Vendor’s Secure File Transfer Protocol (SFTP) site(s)Emailed by 13 vendor(s)
Shared on through Tangoe’s Secure File Transfer Protocol (SFTP) site(s)CD or DVD from you
CD or DVD from your vendor(s)
Through telephone discussions with your employees and your vendor(s)
Through interactions with your other third party suppliers

Other Data Collections

Depending on the services you have contracted Tangoe to provide, or your interactions with Tangoe, additional data may be collected.

Service/InteractionData CollectedWhere
Tangoe’s service centerTelephone call records
Emails
Live Chat records
Through telephone, email, and live chat discussions with your employees and your vendor(s)
Tangoe’s service centerTicket entries: support questions & complaintsThrough telephone, email, and live chat discussions with your employees and your vendor(s)
Procurement and fulfilmentCredit card details, employee home addressDirectly through the Tangoe portal or via telephone discussions with your employees and your vendor(s)
Tangoe office visitsSecurity CCTVThird party office management provider or Tangoe
Tangoe office visitsEmployee names and signature for check-in and outTangoe reception team
Tangoe system usageSystem usage logs & IP AddressesDirectly through Tangoe’s system(s)
Survey or information collection• User opinions & feedback
• Asset management
Through Survey tools such as Microsoft Forms, Survey Monkey, Smartsheets, or Tangoe system/s directly from your employees
Mobile policy acceptanceTick acknowledgmentDirectly through Tangoe’s system(s)
Tangoe privacy policy acknowledgementTick acknowledgmentDirectly through Tangoe’s system(s)