Tangoe Builds and Manages a Global BYOD Program for a Fortune 50 Organization

When a consumer goods manufacturer’s Telecom Expense Management (TEM) partner ran out of solutions to simplify multiple device programs, the company turned to Tangoe for answers.

Global BYOD Img

The Challenge

A Fortune 50 consumer goods manufacturer that markets its products in more than 180 countries with more than 120,000 employees around the world was looking to secure and centrally manage more than 17,000 devices falling into a variety of program types: Bring Your Own Device (BYOD), Blended Payment, and Corporate-Liable. Due to this customer’s global nature and the fact that thousands of its devices were predominately used outside of the United States, a proven global solution that paid special attention to BYOD and had the ability to quickly and effectively scale programs in more than 30 countries and 20 languages was needed. Enter Tangoe. 

17,000+

mobile devices

around the world

50

mobility programs

to be managed

30

countires of operation

and 20 unique

languages

The Solution

Prior to using Tangoe’s Managed Mobility Solutions (MMS), the company had 11 dedicated employees focusing full-time on managing the company’s BYOD programs. Once carrier invoices were received, program managers would reconcile expenses with their internal records and then reimburse employees individually through SAP, the company’s payroll software. Allocating expenses to the correct cost centers was a costly and time-intensive manual task, particularly where currency exchange was involved. 

As a visionary in enterprise mobility management, Tangoe was able to help centralize the company’s mobility data, making it much easier to comprehend and control the impact of program decisions like switching carriers, enabling new devices, disconnecting zero-usage lines, and integrating with SAP to automate employee reimbursements. Administrators and end users are also able view the Tangoe One MMS software in their native language, as well as English, and view current and historical expenses 

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Centralized Software

Enables successful management of more than 50 global programs 

Time_Green_Time

Automation Reduces Startup Time

From four weeks to 2 hours 

 

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Native Currency Translation

Automatically displays expenses in user language of choice

The Outcome

With Tangoe, this customer now smoothly and efficiently controls its more than 50 mobility programs in more than 30 countries and 20 languages. Tangoe helped lower program costs and increase end user satisfaction. It used to take 11 employees up to four weeks to get a new program up and running with different languages and currencies; now it takes less than two hours. The time saved allows those program managers to focus on the future of the company’s mobility program and not purely tactical tasks.