What is Culture? Season 3 – Episode #3: Knowledge Transfer

This week, we head to Australia for a compelling conversation with Deb Hughes, Tangoe’s Regional Vice President/Director of Service Delivery for the APAC region.

Deborah Hughes, Tangoe AustraliaA lot of what we’re doing here with this podcast is discovery. Discovering what exactly? Well, our culture, obviously, but we’re also discovering our employee base. And as Deb and I mention in our conversation, there are several of our colleagues who do not or did not realize that we have a Tangoe presence in Australia.

So why should a Tangoe employee from—let’s say Memphis, Tennessee—care that they have colleagues in Australia? Well, because these employees are also highly valuable internal resources. And put even more simply, it’s an opportunity to network with people who share the same goals…

Before joining Tangoe, in 2001, Deb began working for Quickcomm, a small Technology Expense Management company headquartered in Sydney, Australia. In 2010, Quickcomm was acquired by Vodafone Global Enterprises Limited. At the same time, TNT Expense Management, LLC was also acquired by Vodafone. Then, in 2012, Deb was recruited by Tangoe.

Four years later, in 2016, Tangoe acquired Vodafone Global Enterprises Limited, and Deb was reunited with her past coworkers from Quickcomm.

Deb is very knowledgeable about the TEM industry and is also an insightful person with a unique and interesting tale of her journey with Tangoe.

In this episode, you’ll learn that Deb is a world traveler, a huge Star Wars and ABBA fan, and somewhat of a celebrity, having appeared on three television quiz shows this year, including The Chase.

I learned a lot from this conversation, as I’m sure you will as well, but one of the reasons why I’m so excited to air this episode is because it features the first employee from Australia. And as previously stated, I’m not so sure that all of our Tangoeroos even knew that we had a presence there. Well, we sure do, and Deb and the rest of the team down under are continuing to expand Tangoe’s brand, as well as our clientele.

Below is my conversation with the very interesting Deb Hughes. Let’s all learn from her:

Now that you’ve finished this episode, why not connect with Deb? Start a conversation and see where it leads. Share your stories. Swap best practices. Discuss some of your big wins or your great losses. Learn from one another. After all, she’s not a stranger. She’s Tangoeroo.

Oh, and one more thing before I go. Deb brought up the idea of adding an element to an upcoming Town Hall that spotlights our remote employees, while also detailing our international presence. What topics or areas do you think we should include in an upcoming Town Hall? Send me an email or a message and let me know.


About the Podcast

How does Tangoe—a global organization with over 2,000 employees in 11 countries, who has acquired several organizations throughout its nearly 20-year history—maintain, nurture, or alter its collective company culture? Can it be done? Before answering that, an organization must first discover its culture as it currently exists—without judgement. And that’s precisely what this podcast aims to do. Join us as we rediscover Tangoe’s culture through a series of candid interviews with employees, industry analysts, clients, and more. Learn more about the podcast What is Culture?

If you would like to be a guest on the podcast, please send me an email at Rocco.Lungariello@tangoe.com. And remember: This podcast is available for download on both Apple & Android devices. Look for it today on your favorite podcast app!

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