What is Culture? Season 2 – Episode #15: Collective

This week, I’m excited to share a fun and candid conversation with the Collections team at Tangoe, who all work together from our Shelton, Connecticut office. We talk about their responsibilities, their group dynamic, their perceptions of our culture, their thoughts about our leadership, as well as why the team recently decided to listen to this podcast together as a department.

Below is a photo of the team. Pictured from left to right: Raymond Cervone, Accounts Receivable Manager; Karen Brown, Senior Collections Specialist; Shanice Gardner, Cash Allocations Specialist; Krista Lanese, Collections Specialist; and Henry Ojeda, Collections Specialist.

Collections Team, TangoeAfter speaking with everyone, it was clear to me that the team truly admires, respects, and appreciates Ray Cervone—as their leader and as their friend. In this episode, Ray made it a point to give credit to the executive team for their leadership approach, and I’d like to acknowledge Ray for his own leadership and management style. It’s so important that all of our managers help foster and cultivate a positive workplace, and it makes me happy and proud to know that leaders like Ray are so prevalent across Tangoe. I’d also like to thank Krista Lanese, specifically, for clarifying the true role of the collections team—that it’s not simply “chasing down payment.” It’s more about offering another positive experience to our clients.

Every location, every department, and every Tangoe employee has a unique and interesting perspective to share, and I hope you all enjoy learning more about Ray, Henry, Karen, Shanice and Krista. Lastly, thank you to Marc Culver, our Vice President of Financial Planning & Analysis, who oversees the Collections team, for recommending that I interview this wonderful group of individuals. Good call, Marc!

Here’s my conversation with Tangoe’s Collections team located in Shelton, CT. Let’s all learn from them.


About the Podcast

How does Tangoe—a global organization with over 2,200 employees in 11 countries, who has acquired several organizations throughout its nearly 20-year history—maintain, nurture, or alter its collective company culture? Can it be done? Before answering that, an organization must first discover its culture as it currently exists—without judgement. And that’s precisely what this podcast aims to do. Join us as we rediscover Tangoe’s culture through a series of candid interviews with employees, industry analysts, clients, and more. Learn more about the podcast What is Culture?

If you would like to be a guest on the podcast, please send me an email at Rocco.Lungariello@tangoe.com.

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