Thinking about mobility from a strategic perspective involves multiple steps, from careful planning through end-of-life services. It’s not as complex as you think if you boil it down into six achievable steps, which are the cornerstone of MMS (managed mobility services):
Plan – Assess your current strengths and weaknesses. Build a strategic roadmap for growth based on your corporate initiatives. The roadmap should include identifying your mobile strategy, creating mobile policies, peer benchmarking, historical audits, and services to help you renegotiate contracts effectively with mobile carriers
Deploy – The ways in which devices, rate plans, and services are distributed to your workforce is key. The best way to do that is to create an end-user catalog of choices (based on your role-based mobile policies) and make that available to the workforce via an online portal that enables the end-user to help themselves. Employees can procure, provision, and activate devices, request plan changes, place new and upgrade orders, and disconnect or suspend devices. It ensures that your users are acting within the confines of your policies, and minimizes helpdesk interaction. Deployment can also include forward logistics: getting devices ready for use out of the box by staging, kitting, activating, and loading approved on the device.
Track – There is untold value to your organization when you have a clear view into your mobile fleet and are able to track changes over time. By tracking devices and usage you ensure paid devices aren’t going unused, ex-employees aren’t accessing data, and you’re only paying for devices in use. You can gauge upgrade eligibility, monitor vendor performance, and ensure costs are being allocated to the correct cost centers.
Expense – This crucial step is about gaining visibility into your mobile spend across business lines, streamlining how you receive and process invoices, validate them for accuracy, and resolve disputes. Data should integrate with your financial systems so expenses can be charged back to business units. You gain visibility into what your employee behaviors actually cost, which can make strategic changes—like renegotiating with carriers on rates and plans—a no-brainer. At Tangoe we can pay the bills for you so you never incur a late fee or misapplied payment again!
Support – An employee without a working device is not a good thing. So 24/7/365 dedicated support anywhere in the world is a must with any managed mobility services program. You can prioritize tiered support levels (the big boss gets a new phone overnight when his falls off the roof) based on need. More importantly, you free up your IT staff to do their regular jobs!
Recycle – No more drawers full of iPhone 4s. End-of-life can mean cancelling services, securely wiping data, and/or reassigning a phone to a new employee. Reuse or refurbishment is left to the experts and money generated from recycled devices can offset the purchase price of new devices.
If you take the steps defined above one at a time, your organization’s managed mobility services program can drive significant cost savings and ensure a mobile infrastructure that is not only secure, but flexible and adaptive to future change.