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The Need to Improve & Evolve Technology Expense Management

Executive Blog Series

Ivan Latanision – Chief Product OfficerAs Chief Product Officer, Ivan is responsible for all aspects of the Tangoe global product organization, which includes strategy, design, development and delivery. Prior to Tangoe, Ivan was Head of Product at Medidata Solutions, the market leader in clinical trial cloud solutions. In that role, Ivan led Medidata’s product management organization, which consisted of product managers, product owners, business analysts and UX/UI designers in NYC, San Francisco, London & Japan.

I’m honored to be the first at Tangoe to publish a post in what we’re calling our Executive Blog Series.

The goals of this series will be many, but for me, I hope to offer transparency to our customers (current and prospective) in terms of product development, while providing an inside look into the current and future goals of our business. Additionally, I’ll share my perspective of the Technology Expense Management (TEM) industry, including current business challenges and how the Tangoe team strives to create the respective business solutions.

Part of a Team that’s Experienced in Multiple Industries

This October marks just my seventh month at Tangoe as their Chief Product Officer (CPO), and in that short time, we’re seeing the benefits of working with an eclectic product team like the one we have here. In addition to the thousands of collective years of TEM expertise that our team currently holds, Tangoe has recently brought in experienced product management professionals from several other fields and disciplines, such as Logistics & Supply Chain Management, Life Sciences & Healthcare, Consumer Packaged Goods (CPG), Financial Services and more. This has afforded us new perspectives and fresh ideas, and honestly, we’re already seeing improved operations, more accurate reporting and enhanced customer service. I feel we’ve created a dynamic and sustainable work environment that attracts and retains relevant talent.

I cannot say enough about how valuable it’s been to work with a team that has experience in multiple industries. It’s been rejuvenating in many ways. It seems like every day we’re learning from one another, taking what worked best at other industries and organizations and applying it to our own product development. It also puts a spotlight on the areas in which we need to focus and/or improve.

One of the great advantages of Tangoe, due to our size and scale, is our ability to put a significant amount of capital into Research & Development.  In fact, I would say that we spend more money on R&D than any other TEM provider in the business. Now and moving forward, our executive team is currently reexamining and essentially re-prioritizing the products that we deliver in order to take advantage of and leverage transformative technologies, such as Machine Learning, Artificial Intelligence (AI) and Data Science. Ultimately our goal here, and of course mine as well, is set the new standard of what businesses should come to expect from a TEM provider.

We intend to continue to develop products that solve business problems and specifically address client pain points. I recognize that this sounds like a sales pitch, but it’s the truth, and the driver behind anything we develop. At the end of the day, my job as CPO is to build a great product that improves our customers’ bottom line. And in my experience, this is best accomplished by first addressing our customer pain points and by leveraging the skills of our employees.

Technology Expense Management is All Encompassing

I always like to remind myself that Technology Expense Management is a service that was essentially born from the need of organizations—to not only get a clear understanding of their assets—but to also get greater visibility into their technology inventory to reduce wastefulness and increase cost savings. And of course, in this industry, needs of businesses are constantly evolving. In fact, just last year, the T in TEM used to stand for Telecom; however, from our standpoint, that has since shifted from “telecom expense management” to “technology expense management” as Tangoe recognizes and understands the natural evolution of technology. We are and have been building our platform with the understanding that companies have to manage new and evolved expenses. The adoption of modern tools, trends and technologies, such as virtualization, BYOD, Cloud Computing and others creates the need for a bigger range of management. We understand this and are leading the industry with this change.

So how have we responded? Our new product strategy has three pillars that are designed to enable our customers to effectively and efficiently optimize all of their technology expenses and manage technology assets:

  • Robotic Process Automation (RPA), Artificial Intelligence (AI) and Machine Learning
  • Tangoe Atlas, Tangoe Rivermine and Tangoe Asentinel
  • Tangoe Atlas Platform

I believe that the entire Tangoe team is raising the bar for technology expense optimization and technology asset management. Through benchmarking, predictive analytics and machine learning, we can now unlock incredible insights and opportunities for additional cost savings for our clients.

Tangoe Atlas – Our Latest Technology Solution

For those not yet familiar, Tangoe Atlas is an enterprise-grade technology solution where our clients can manage all technology needs, including enterprise mobility and technology expense management, within a single, unified platform. From telecom to mobile to cloud, Atlas provides a complete view of all technology expenses and assets.

Last month, we introduced Tangoe Atlas 18.3, which has 130 enhancements drawn from customer requests and enterprise requirements. These improvements were developed specifically to increase productivity, reduce costs and improve predictable results. Below are some highlights:

  • A Customizable End-User Portal
  • Ability to Auto-Disconnect on Assets
  • Customizable and Automatic Reporting
  • Employee Hierarchy Reporting
  • Quoting Analysis
  • Integrated Journal Entries
  • Account-Level Charge Spreading:

Using one platform for all expenses and assets streamlines expense management, giving customers one source of data and powerful analytics for decision-making and business planning. Today, Tangoe has already helped our clients optimize their IaaS (Infrastructure-as-a-Service) and SaaS (Software-as-a-Service) and continually helps businesses identify savings opportunities.

Final Thoughts

Obviously, technology plays a huge role in how organizations operate. From networking and storage to infrastructure and cloud services, the volume of new technology that must be managed is growing every day, often leaving many organizations with a lack of visibility regarding their IT inventory. As the CPO, I understand that our clients need a TEM provider that takes a forward-thinking approach that allows customers to optimize all of their technology expenses and manage all of their technology assets—today and into the future.

Lastly, I’d like to end this post with some thoughts around the importance of feedback. Feedback loops work like this: you produce something and apply relevant KPIs; you measure and evaluate the results; then you use that data and intelligence to improve the product. This constant cycle of monitoring and improving is a strategy that I adhere to. It not only helps the team internally, but it also involves our end users and helps Tangoe develop a product that addresses real-world concerns.

Please feel free to leave a comment for me below. I would love to hear from you and welcome your feedback.