What is Culture? Season 1 – Episode #9: Work Family

What is Culture?

This week, I share my conversation with Tangoe’s Josh Thompson,  Senior Director of Operations, who manages a team of 13 employees located across China, India, Romania, and the United States. Josh works out of Tangoe’s Memphis, Tennessee office.

One of the reasons why I wanted to speak with Josh—selfishly—is because he’s a father of eight. (Five boys and three girls all between the ages of 17 and two. Wow!) And having just had my first child, I had to hear about what that’s like and how he maintains a work-life balance.

Josh Thompson, Senior Director of OperationsThroughout our conversation, Josh continues to refer to his colleagues as family, expressing his genuine love for his team, making it a point to say that success is not about what I do or what you do, but what we do collectively as a team. He also reminds us of the importance of in-person, human interaction in a time where many employees opt to work from home several days per week.

But beyond all of that insight, Josh also discusses what is was like for him, in 2017, when Asentinel merged with Tangoe. How it in some ways negatively affected the culture within the Memphis location, how it seemed to erase their work-family feeling, and what the organization has done more recently to help restore and nurture a healthy and positive work environment.

There were many takeaways for me in this episode, but when Josh says, “Culture to me is family,” that line stuck in my brain. Maybe it’s my Italian heritage which made those words resonate so much with me, but the more I think about it, the more I agree. And I really loved how Josh makes a comparison about raising a family and managing a team, saying that it’s about understanding and managing personalities and letting them be exactly who they are.

Here is my conversation with Josh Thompson. Let’s all learn from him.

About the Podcast

How does Tangoe—a global organization with over 2,200 employees in 11 countries, who has acquired several organizations throughout its nearly 20-year history—maintain, nurture, or alter its collective company culture? Can it be done? Before answering that, an organization must first discover its culture as it currently exists—without judgement. And that’s precisely what this podcast aims to do. Join us as we rediscover Tangoe’s culture through a series of candid interviews with employees, industry analysts, clients, and more. Learn more about the podcast What is Culture?

If you would like to be a guest on the podcast, please send me an email at Rocco.Lungariello@tangoe.com.

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