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5 Technology Trends That Will Change the Enterprise in 2020

Tangoe 2020 Technology

As enterprises become increasingly connected, keeping tabs on changing technologies is key to staying at the forefront of innovation, and these five trends are set to transform the enterprise over the next 12 months — and beyond:

1. IoT leads to an explosion of endpoints and a need for centralized management. The total installed base of Internet of Things (IoT) connected devices is projected to amount to 75.44 billion worldwide by 2025 — a fivefold increase in 10 years. Many of these will be in the enterprise, with more types of devices entering the mobile conversation — moving beyond current standards of tablets, smartphones and laptops to tech like wearables, connected machines and VR devices.

Both the quantity and the types of devices will add complexity to how an organization manages all the endpoints on its network, leading to the potential for security, spending and inventory gaps. Any “thing” with connectivity is, by definition, a mobile device and needs to be managed and treated as an endpoint, which will change the principles of IT management.

2. Companies realize the need to control cloud spending. Gartner estimates by 2020, organizations that lack cost-optimization processes will average 40% overspend in public cloud — a significant amount of money for any enterprise. Overspending on cloud happens when there isn’t sufficient visibility into capacity, services, applications, assets and usage, and/or when there are too many separate systems to manage IT expenses, contracts, licenses and usage effectively.

To control spending, enterprises will reevaluate what they really need for cloud capacity and assets, and will look to tools that create a consolidated view of their organization’s infrastructure.

3. The role of automation and artificial intelligence (AI) in enterprise solutions will expand. As people increasingly trust automation and AI, their uses will expand to other areas of business operations. In the area of enterprise technology management solutions, bots will be further integrated, allowing AI to perform tasks like negotiating contracts or restructuring bill payments to save organizations time and money – all without humans needing to get involved.

4. 5G is finally here. The long-awaited fifth generation of mobile internet connectivity has promised more reliable connections and faster download and upload speeds. With some of the biggest names in telecom (AT&T, Qualcomm, Verizon, Nokia and others) keeping global deployments on pace, 2020 will be the year 5G proliferates.

Its value won’t be limited to mobile devices; it also is poised to accelerate advancements in industrial IoT (IIoT) — autonomous driving, smart cities, Industry 4.0 and other bandwidth-hungry applications. 5G will be available over a wired connection as well, leading to the convergence of fixed and mobile technologies.

5. Companies approach the next wave of digital transformation. While the first phase of digital transformation focused on big data, mobility, new applications and ubiquitous connectivity, the second wave — digital transformation 2.0 — will incorporate even more cutting-edge technologies like machine learning, AI, advanced robotics, wearables, autonomous devices and automation into enterprise and consumer ecosystems.

While 1.0 was based on legacy infrastructure and architectures, the on-demand, bandwidth-heavy 2.0 will be supported by cloud computing and 5G mobile connectivity. Digital transformation 2.0 will revamp the enterprise ecosystem by empowering employees and further digitizing the workspace.