Marcel brings more than 6 years of enterprise field service management solutions experience and 12 years’ telecommunications-related experience. Marcel has a strong background in the European enterprise market, collaborating with global enterprises to support their SaaS / Cloud solution requirements.
One place where mobility is mission critical for many companies is within their field services operations. Field services is either a revenue generating activity (activating new services, delivery of services, billable repairs, and upselling), or a revenue assurance activity (avoiding penalties due to missed SLA’s, reducing churn by increasing customer satisfaction, non-billable repairs, preventive maintenance). […]