User conference registrants have the option of attending a specialty certification training on Telecom Management Strategies. This pre-conference class will be given on Wednesday prior to the start of the conference for an additional fee. The session is designed to help telecom professionals meet and exceed operational and financial objectives by focusing on best practices for telecom process refinement, maximizing functional results, developing and implementing a TEM strategy, and measuring TEM success.

Click here for full AOTMP training details. 

Eric Goodness, Gartner
New Frontiers in TEM
Description forthcoming.

Tangoe Past, Present, Future

Users will have an opportunity to hear Tangoe’s top executives discuss the changing landscape of TEM and Tangoe’s role in the marketplace. They will take a look back at significant recent events, update the audience on current issues, and share product and technology roadmaps for future solutions and services.

TEM Case Studies

Tangoe has invited our users to take an active role in the Conference by presenting their corporate TEM case studies to their peers. A select number of these TEM case studies will be presented by the client themselves so they can share their challenges, solutions, tips, and strategies with their fellow Tangoe users.

Breakout Sessions

Conference attendees will be able to participate in a series of breakout sessions targeting some of the most important issues telecom managers and administrators are confronting today. The sessions will be repeated so that attendees will be able to can participate in each topical discussion. The tentative breakout sessions will include:

Mobile Policy Management – Jeff Kern, Senior Director of Strategic Consulting
Mobile Rate Optimization – Wayne DeCesaris, Vice President, Managed Solutions
Contract Negotiations – Suzanne Rosato, Esq., Director of Strategic Sourcing
Managed Services Invoice Processing - TBD

Joe Basili, AOTMP
TEM: Cost or Revenue Center

Most enterprises report that their TEM programs are viewed by executives as cost centers. With cost centers investments in technology and staff are difficult to justify because it is hard to translate results to bottom-line profit. Instead, the program is viewed as generating expenses. Only a select group of programs are viewed as profit centers where additional investments will contribute to revenue or savings in excess to the expenses.

Al Subbloie
President’s Message

Tangoe president and CEO Al Subbloie will share his thoughts on the state of the TEM market, where the industry is headed, and what Tangoe’s role will be in shaping the future of the market.

Hyoun Park, Aberdeen
Telecom Lifecycle Management: Reining in the Tsunami of Communications

In today's recessionary environment, companies are under greater pressure to control all of their major expenses to ensure that they can maintain profitability and realize investor expectations. To adequately respond to a challenging macroeconomic environment, companies must look at their telecommunications department to determine whether each asset and service is mission-critical or not.

To control the total cost of vital assets and services, companies must acquire additional technological enablers that were not initially provided in the value chain of traditional cost management solutions, such as service and rate optimization, help desk support, telecom policy documentation, service level agreement (SLA) maintenance, and over the air (OTA) device management. These enablers allow companies to guard against contractual, security, and governance, risk management, and compliance (GRC) issues that may exceed the invoiced price of a service or asset. In addition, these enablers must be accompanied by effective internal capabilities, such as C-level telecom cost investment and appropriate usage policies, to control costs and tame the myriad threats that mobility, wireless, and communications channels can provide to the enterprise.

By combining these internal capabilities and external technologies, companies can create full telecom lifecycle management solutions that provide visibility to the entirety of telecom costs and guard against the many challenges that corporate telecom departments face.

Attendees will learn how to:

• Identify mission critical communications components vs. those that can be removed to lower costs
• Identify technology enablers that will simplify the management of the total cost of telecom operations
• Better guard against contractual, security, and governance, risk
  management, and compliance issues in the telecom environment
• Marry internal capabilities with external technologies to create comprehensive telecommunications lifecycle solutions
  
  

User Group Forum
Tangoe User Board

All attendees are invited to participate in a meeting of the Tangoe User Group. Discussion subjects will be announced at the conference.  

Tangoe Executive Panel with Q&A

An open forum with user conference attendee addressing their questions to a panel of Tangoe’s executive team.