|
CMP Provisioning Module |
|
|
The CMP Provisioning module addresses the enterprise-wide requesting and
ordering of fixed and mobile telecom services and equipment from service providers.
More specifically, CMP Provisioning enables the central
management of moves, adds, changes, and disconnects (MACD) for a wide array
of products and services. CMP Provisioning is a vital component in establishing a closed loop,
“procure to pay” telecom expense management process
across the entire enterprise, enabling communication managers to better understand and
control comprehensive product and services “lifecycles”
including:
- Requests
- Estimates
- Approvals
- Orders
- Installations
- Acceptances
- On-going monitoring
To facilitate each of these steps and ensure their effective
management, CMP Provisioning is divided into logical components:
- Request Management –
Enables the central management of requests for telecom
services and inventory from across the entire enterprise. Request
management also includes a complete set of cost estimation, engineering
considerations, and approval process features.
- Order Management –
Provides the functionality to place orders for fixe and mobile services and equipment
with carriers including creation, submission, tracking, and completion.
- Process Management – Better management of the ordering of product and services may require unfamiliar best-of-breed tools. CMP Provisioning's process management capabilities provide the
tools to create, manage, and monitor effective provisioning processes.
- Workflow Management –
Provides the capability to establish workflows for assigning,
delegating and escalating requests, orders, and tasks. CMP Provisioning
workflows can be selected from pre-defined, best-of-breed process
models which can also be customized to meet each client’s unique
business environment
Through tight integration to each of CMP’s comprehensive modules,
CMP Provisioning can ideally estimate and
anticipate the impact of provisioning changes, automatically capture
and document provisioning changes relative to the services and product
inventory, and manage the provisioning process enterprise-wide.
CMP Provisioning benefits:
- Rapid and accurate creation of orders
- Simplifies provisioning process
- Allows customized provisioning workflow
- Integrates ordering and inventory management
- Enables tighter inventory control
- Improves process manageability
- Enables better inventory utilization
|
|
CMP Components 
