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Mobile Device Management |
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The explosive growth of mobile communications has left many organizations struggling to administer not just the complexities of contracts, rate plans, and services, but the management of their actual mobile devices as well. Large organizations with heavy reliance on mobile phones, Blackberry’s, handheld scanners, etc. require that the devices they need—with the functionality they require—be in the hands of their employees when they are needed most.
CommCare’s seamless management of the testing, staging, and delivery of mobile devices ensures end-to-end reliability. Whether the actual fulfillment is carried out by Tangoe staff, the clients’ preferred third-party vendor, or a carrier, Tangoe manages the process, making sure that that all orders are completed within stated service levels.
Additional services are available in order to complete the device management offering:
- Overnight delivery of ready-to-use devices (Hot Spare Program)
- Dispute resolution
- Identification – billing data compared to expected values to identify issues
- Evaluation – which issues need to be resolved
- Communication – presents issues to carriers and track progress
- Verification - Expected resolution compared to billing credits
- Device discovery and resolution
- Manage zero-use devices based on business rules
- Manage unknowns
- Identify discovered inventory
- Approve resolution recommendations based on defined business rules
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Managed Services 
