CommCare provisioning services streamlines the enterprise-wide requesting and ordering of services and equipment, enabling the central management of moves, adds, changes, and disconnects (MACD) for virtually any product and/or service.

A vital element in establishing a closed loop, “procure-to-pay” TEM process across the enterprise, provisioning enables better strategic and tactical management of the following essential provisioning components:

Request Management

Enables centrally managed enterprise-wide requests for telecom services, including cost estimation and engineering of the services requested. Service orders are created within the request process and electronically submitted to the selected vendor as an email attachment or via direct interface with the vendor’s backend systems (e-bonding).

Order Management

• Manage, track, and update vendor orders at individual service-element level
• Track key dates for individual items
• Create and track inventory items upon completion of orders.

Workflow Management

Workflows enable the management of multi-part tasks across multiple individuals or groups. Workflows can be selected from pre-defined, best-of-breed process models or customized to meet unique business environments. Approvals, verifications, testing, etc. can be delegated, reassigned, or escalated if completion deadlines are exceeded.  CMP moves requests through each workflow step and sends automatic status updates to stakeholders.

Workflow management processes include:

• Requests
• Estimations
• Approvals
• Orders
• Installations
• Acceptance
• On-going monitoring
• Disconnects

Workflow manager is a highly intuitive and extremely flexible tool that is fully integrated within CMP, providing the following best-in-class capabilities:

• Simple, easy-to-use drag-and-drop user interface
• Manages the creation of tasks along with time and cost based budgeting at the task level.
• Encapsulates escalation rules for each task and generates automatic alerts when budgets are exceeded.
• Manages the assignment of provisioning tasks based on user configurable parameters such as round robin, group load balancing, or specific users.
• Enables configuration of conditional tasks based on dollar value of services, type of services, etc.
• Drives task validation and provides interactive alerts when design discrepancies have been identified.
• Supports bulk reassignment of tasks and management of reviewer/approver availability.